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以下是商务英语接打电话对话，一起来看看吧。
接打电话
A: Good morning. Hudson Textile Company.
A:早上好!这里是哈德逊纺织品公司。
B: Good morning. Could I speak to. Mr. White, please?
B:早上好!请叫怀特先生听电话。
A: Yes. Hold the line, please... Hello, I'm afraid Mr. White is completely snowed under at present. He shouldn't be free until 11 o'clock. Can I take a message?
A:好的，请稍等……喂，怀特先生现在根本走不开，直到11点才有空。需要我转告一下吗?
B: Of course. Could you ask him to call me back? It's about the sample of article .
B:当然，请叫他给我回电话，是有关067号货的样品。
A: Yes. What's your name, please?
A:可以，请问您贵姓?
B: This is Aram of Trans-America Clothing.
B:我是泛美服装公司的艾拉姆。
A: Mr. Aram. Does he have your number?
A:艾拉姆先生，他有您的电话吗?
B: Yes , but I'll give it to you again. It's 82345678.
B:知道，但我还是跟你说一下，82345678。
A: Thank you, Mr. Aram. I'll give Mr. White the message.
A:谢谢，艾拉姆先生，我会转告怀特先生。
morning, my name is ***,I‘m a girl. it isa great honor to have the opportunity for this interview, I would like to answer whatever you may raise, and I hope I can make a good performance today, eventually enroll in this prestigious university in ***.
I know I am optimistic and confident. sometimes I prefer to stay alone, reading, listening to music, but I am not lonely, I like to chat with my classmates, almost talk everything ,my favorite pastime is valleyball,playing cards or surf online. through college e,i learn how to balance between study and you for the attention,that\s all.
日常问候和答语
1. Hello/ Hi你好。
3. Good morning/ afternoon/evening. 早上/下午/晚上好。
4. How are you(this morning/afternoon/evening)? 你今天早晨/下午/晚上好吗?
5. Fine, thank you/ thanks. 我很好，谢谢。
6. Not bad, thank you. 不错，谢谢。
7. How do you do? 你好。
8. Nice to meet /see you. 很高兴认识/见到你。
告别、祝福和答语
1. Goodbye/Bye . 再见
2. See you! (See you later!)再见，回头见。
3. Good night. 晚安。
4. Happy birthday! 生日快乐! Thank you!谢谢!
5. Happy New Year! 新年快乐!
Happy New Year!/ The same to you!(大家共同的节日)
6. Happy Children’s Day! Happy Women’s Day!
Christmas! 圣诞快乐!
介绍和谈论人物
1. My name is…/ I’m… 我的名字是…/ 我名叫…
2. This is Miss/ Mr/ Mrs… 这位是…小姐/先生/女士。
3. This is my friend. 这是我的朋友。
4. He/ She is … 他是/她是…
1.人：
1)姓名
1. What’s your name, please? 你的名字是什么? My name is …
2. What’s his/her/its name? 她/他/它叫什么名字? Her/His/Its name is …
2)年龄
old are you? 你多大了? I’m…
2. How old is he/she/it? 她/他/它多大? She /He/ It is …
3) 生日
is your /his/her birthday? It’s July 1st.
4) 出处
1. Where is/ are ….from? She is from American. 她来自美国。
2. Where do/does… come from? She is from American. 她来自美国。
5) 人物
1. Who is he ? He is my brother. 他是我弟弟。
6)职业
1. What is he? He is a doctor. 他是医生。
2. What does he do? He is a doctor.
3. What’s his job? He is a doctor.
7)外貌
1. What is he like? He is short and thin. 他很矮很瘦。
8) 喜好
1. What do/does he like? He likes English.
2. Do/does …like English? Yes, he does/ No, he doesn’t.
9) 事情
1. What’s the matter with you? 你怎么啦? I have a cold.我感冒了。
2.物：
1)颜色
colour is /are …? It’s / They are blue.
2. Is your pen blue? Yes, it is./ No, it isn’t.
2)位置
1. Where is /are …? It’s / They are on the desk.
2. Is /Are … in/ on/under/…? Yes, it is ./ No, it isn’t.
3) 名称
1. What’s this? It’s a computer.
2. What are these/those? They are…
3. Is this/ that…? Yes, it is. / No, it isn’t.
4. Are these/ those…? Yes, they are. / No, they aren’t.
4) 数量
1. How many boys are there in your class? Fifteen.
5) 价格
1. How much is this dress? It’s 5 yuan. 5元
3. 其他
1)天气
1. What’s the weather like in Beijing? It’s sunny.
2. How is the weather? It’s sunny.
3. Is it sunny? Yes, it is. No, it isn’t.
2) 时间
1. What time is it now ? It’s 5 o’clock.
3)季节
season is it? It’s summer.
2. Which season do you like best? Summer.
3. What’s your favourite season? Summer.
4) 日期
’s the date? It’s May 5th.
道歉和答语
1. I’m sorry. 对不起。
2. Sorry, I don’t know. 对不起，我不知道。
3. Excuse me. 对不起，打扰一下。
4. I have a cold. 我感冒了。 I’m sorry to hear that. 我很遗憾听到这个消息。
感谢和答语
1. Thank you./ Thanks. 谢谢。 You’re welcome. 不用谢。/ That’s OK. 没关系。
2. It’s very kind of you (to help me ). 帮助我你真是太好了。
请求允许和答语
I come in? 我可以进来吗?
Come in, please. 请进。
2. Can I have two cakes? 我能吃两个蛋糕吗?
No, you can’t. 不，你不能。
3. Can I have one，please? 我能吃一个吗?
Yes./All right. Here you are. 好的。给你。
4. Can I go with you? 我能和你一起走吗?
Sure. 好的
建议和劝告
1. Shall we play football together?
All right. 好的。
2. Let’s go to school. OK/ Good idea.
3. Don’t open your book. 不要打开书。
1. It’s time to get up/go to school… 到了起床/去学校的时候了。
2. It’s time for dinner./ English class.
到了(做)…的时候了。
3. Would you like some cakes?
Yes, I’d like. / No, thanks.
问路和答语
1)问路
1. Excuse me, where’s the cinema? 请问，电影院在哪?
2. Where’s the teachers’ office, please? 老师办公室在哪?
3. Excuse me, how can I get to the post office? 请问，怎么走才能到达邮局?
4. Can you show me the way to the bank, please? 你能告我去银行的路怎么走吗?
5. It’s over there, near the Bank of China. 就在那儿，中国银行的旁边。
6. How far is it from Beijing to Shanghai.? 北京离上海有多远?
It’s 2hours by plane. 乘飞机要两个小时。
7. Is it far from here? 离这儿远吗?
No, it’s not. 不，不是很远。
2)指路
1. This way, please. 请这边走。
can take bus. 你可以乘5路车。
3. Go straight/along/down. 先前直走。
4. Turn left/ right. 向左/右转
5. Sorry, I don’t know. You may go and ask him.
对不起，我不知道。你可以去问他。
1. Can I help you? 我能帮你吗?
Yes, a dress for my daughter. 是的，给我女儿买条裙子。
can I do for you? 我能为你做点什么吗?
I’d like …我想买。。。
3. What do you want, a dress or a skirt? 你想要买什么?连衣裙还是短裙?
4. How about the blue one? 这条蓝色的如何?
5. How much is it/ are they? 多少钱?
Fifty-nine yuan. 五十九元。
6. What colour would you like? 你要什么颜色的?
Green 绿色。
size do you want? 你要多大号码?
Size 8. 八号。
8. What / How about this red one? 这件红色的怎么样?
9. It’s too big/small/expensive/….Do you have some big/small ones? 这件太小，你有大一点的?
’ll take it (them). 我买了。
11. Here you are. 给你。 Thank you.谢谢。
打电话
1. Hello, this is … / This is … speaking. 你好，我是。。。
2. Can I speak to …, please? 我能找。。。接电话吗?
3. Who’s that? / Who is speaking? 你是谁?
4. Is that…? 你是。。。。吗?
5. Hold on. / Just for a moment, please! 稍等， 别挂断。
6. It’s for you. 你的电话。
’s your telephone number? 你的电话号码是什么?
约朋友看球赛
A:Hello .Do you like to watch football game tomorrow afternoon?
B:That is a wnderful I have to help my mother to buy some am afraid it might cost me quite a long time.
A: think I can give you a hand if you that case，you can e with me.
B:wow，that is very kind of the way ，when will the game begin?
A:2 will pick you up at 1:30
B: you tomorrow.
英语面试环节，面试官和求职者会谈论哪些话题呢?下面我们通过一些来了解：
情景对话 1
A: Tell me a little bit about yourself.请介绍一下你自己。
B: My name is David and I live in Shanghai, I was born in 1980. My major was electrical engineering.我叫David, 住在上海，出身于1980年。我的专业是电子工程。
A: What kind of personality do you think you have?你认为你有怎样的性格?
B: Well, I approach things very enthusiastically, I think, and I don t like to leave things m very organized and extremely capable.嗯，我做事非常热心，我不喜欢把事情做一半。我非常有组织能力，也很能干。
A: What would you say are your weaknesses and strengths?你的弱点和优点是什么?
B: Well, I m afraid I m a poor speaker, however I m fully aware of this, so I ve been studying how to speak in public. I suppose my strengths are I m persistent and a fast-learner.嗯，我不太擅长说话，我已经意识到这点，因此正在学习如何在公众场所说话。我想我的优点是很执着，而且学东西很快。
A: Do you have any licenses or certificates?你有执照或资格证书吗?
B: I have a driver s license, and I am a CPA (Certified Public Accountant).我有驾驶执照，我是注册会计师。
A: How do you relate to others?你和别人相处如何?
B: I m very co-operative and have good teamwork spirit.我能与人合作，富有团队精神。
情景会话 2
A: I see by your resume that you have been working? 从你的简历可以看出你一直在工作。
A: What do you know about our major products and our share of the market? 关于本公司的产品和市场份额你知道些什么?
A: What made you decide to change your job? 你为什么决定换工作?
B: I would like to get a job in which I can further develop my career. 我想找一个工作进一步发展自己的事业。
B: Because I want to change my working environment and seek new challenges. 因为我想换一下工作环境，迎接新的挑战。
面试英语情景对话
为了能让大家顺利通过外企面试英语，更加深刻地了解外企英语面试的细节，增强自己的信心，我们特别从选了一段应届毕业生去外企英语面试的真实对话，并把它们按顺序分成了不同的场景，加入了中文翻译，方便大家理解和分析，相信，看过这些对话内容之后，大家再根据自己的实际情况进行活学活用，一定能在将来的面试取得很不错的成绩。
人物介绍： Cindy是应届毕业的大学生，她成功通过校园招聘的笔试环节，来到梦寐以求的这家外企面试，这是她的第二轮面试，与人力资源部总监Caroline的对话就此展开。
场景一：见面问好。
Caroline: Nice to meet you, Cindy. I’m Caroline, HRD of the company. Please have a seat.
Caroline: 很高兴认识你Cindy。我是人力资源总监Caroline，请坐。
Cindy: Nice to meet you, Ms. Caroline.
Cindy: 你好Caroline女士。
场景二：测试应聘者对公司的了解程度。
Caroline: From reviewing your resume, I can see that you performed excellently in I want to know is why you think you’re right for this job.
Caroline: 从你的简历，我可以看出你在校时很优秀。我想知道为什么你认为你适合这份工作。
Cindy: I am always interested in news coming from your industry, and I’m deeply impressedby your company’s sales performance. To have risen 200-percent in the domestic market overjust the past three years is an incredible feat. I also admire and agree with the values that the company has adopted. I find that my personal goals and ideasabout business operations fit perfectly with the companys goals and mission statement.
Cindy: 我一直关注你们行业的新闻，公司在过去三年里中国市场的业绩增长了两倍，这给我留下了很深的印象。同时我也很喜欢贵公司培养员工的企业文化。我觉得我的个人发展目标、商业理念和公司的目标完全吻合。
Caroline: So you are well aware of our company. It appears that you have done your fairshare of research.
Caroline: 你对我们公司很了解，看来你提前做了很多功课啊。
Cindy: Yes, in addition to judging whether I am the right fit for C&C, I believe that its alsocrucial for me to know if this company is right for me. Ive been impressed by the service providedhere by everyone from the receptionist to the assistant. I am confident that I will have a veryrewarding and successful career here.
Cindy: 是的，除了判断我是否符合C&C的要求外，了解公司是否适合我也很关键。从前台到助理的接待都给我留下了深刻印象，我觉得我在这儿能开创有价值而且成功的事业。
场景三：团队合作。
Caroline: Commitment to the company and the team is very important to us here.
Caroline: 在我们这里，对公司以及团队的责任是非常重要的。
Cindy: I am very responsible. Whenever I have been assigned to complete a certain task, myteacher and classmates could always count on me to achieve the stated task. There is also noneed to remind me of what I should do. I enjoy intermingling and doing things with others.
Cindy: 我很有责任心，如果让我负责一件事，老师和同学们都会很放心。而且我用不着别人提醒我该做什么。我喜欢与人相处，以及和别人一起做事情。
场景四：个人职业发展计划。
Caroline: So what are your career objectives? And how do you perceive your owndevelopment if you were to assume this position?
Caroline: 那你的事业目标是什么？如果你获得了这个职位，你对自己的`发展有什么想法？
Cindy: I expect to have a good opportunity to put all of my knowledge into practice. I am adoer and I can contribute a great deal to the company. I hope that within five years, I could leadan energetic and productive marketing team.
Cindy: 我希望得到很好的实战机会，
我是个实干者，我能为公司贡献很多。我希望在五年内，我能够领导一支有活力及高效率的市场团队。
场景五：人际关系。
Caroline: As a fresh graduate, what do you think is the most essential factor to establishingand maintaining a good relationship with your future boss?
Caroline: 你现在刚刚毕业，你认为和你未来的老板能够建立并保持良好关系的最主要因素是什么？
Cindy: All the supervisors have rich experience. So first of all I will obey the demands of thesupervisors. Secondly, I will ask their advice and maintain an open mind. Thirdly, when there arequestions, I will communicate in-depth with my supervisors to achieve a functional and propersolution.
Cindy: 领导都是工作经验很丰富的人。首先我要服从领导的工作安排。第二呢，要虚心求教。第三，万一碰到疑问，我会及时跟领导深入沟通，找到一个合理的解决方案。
场景六：应聘者提问时间到。
Caroline: Good, then do you have any question about our company?
Caroline: 好的，对于公司，你有什么问题吗？
Cindy: Could you tell me something about your training program?
Cindy: 能否介绍一下你们的培训制度？
Caroline: In brief, we offer both in-house and off-site training to our AP or . have a few daylong training sessions for topics like business writing skills and software sessions are available to everyone who applies. We also have a variety of other programsbased on each work function. Our program is essentially a job-rotation program, and we believe itis more effective than traditional on-the-job training.
Caroline: 简单来说，我们既有在岗培训，也有去亚太总部或美国总部专门培训。我们采用整日课程来进行商务写作和软件操作一类的培训。每个人都可以申请参加。我们还针对各个职能安排了多种多样的课程。我们的课程主要是轮岗，我们相信这比传统的在职培训要有效的多。
Cindy: It sounds attractive!
Cindy: 听上去真的很吸引人啊！
场景七：问面试者的价值观。
Caroline: Lastly, what’s your main consideration in your current job hunt?
Caroline: 最后，你选择工作时主要考虑哪个方面？
Cindy: Potential growth opportunity. If a potential job does offer me an opportunity to growand mature, I will find it very easy to devote my career to executing my responsibilities at thehighest level. I believe that your company will be a perfect place for me to grow and develop!
Cindy: 潜在的发展机会。如果一个工作能够让我有发展和成熟的机会，我就会更容易地全身心投入去完成我的职责。我相信贵公司将是我成长和发展的良好平台！
场景八：结束语。
Caroline: I also hope to have the chance to get to know you better in the future.
Caroline: 好的，我也希望有机会更加详细地了解你。
Cindy: Thank you for your time. I am looking forward to the next interview.
Cindy: 谢谢您的时间。我期待着下一次面试的通知。
更多推荐：
gordon: hey buddy, your english is improving by leaps and bounds.
molly: your english is not so shabby either.
gordon: thanks for the compliment.
molly: one compliment deserves another.
gordon: you praise me, so i praise you, right?
molly: that is correct. and today i will help you review and you will return the favor and help me review. is that cool with you?
gordon: of course, anything for you. when do we kick it off and begin?
molly: asap.
戈登：嘿，伙计，你的英语正在突飞猛进啊。
莫莉：你的英语也不是那么肤浅。
戈登：承蒙夸奖。
莫莉：咱们礼尚往来，互相夸奖。
戈登：你夸奖了我，所以我也夸夸你，对吗？
莫莉：没错。今天我将帮你复习，作为回报，你也帮我复习吧。这样好吗？
戈登：当然，随你。什么时候我们开始呢？
莫莉：越快越好。
new words 生词
1) accept （接受，承认）: admit, recognize
we gladly accept cash and checks, but we don't accept credit cards.
我们很高兴接受现金和支票，但是我们不接受信用卡。
2) charge card （信用卡）: credit card, bankcard
i would like to charge this purchase on my charge card.
我想从我的信用卡上支付这笔购买费用。
3) check （支票）: a bank note
hold on one moment and i will write you a check. the check is in the mail.
请等一会儿，我来给你开一张银行支票。支票装在信封里。
4) satisfactory （满意的）: good enough
ok, so your son's grades were satisfactory--not great, but good enough.
你儿子的成绩虽然不是特别地突出，但也令人满意。
5) vegetarian （素食主义着，食素者）: someone who doesn't eat meat
my mom made us an all-vegetable meal, because my sister is a vegetarian.
我妈妈给我们做了一顿全素的饭菜，因为我妹妹不吃肉。
lessons 课文
not everyone will go abroad, but most people will have an opportunity to call an english speaking person or company. for this reason, everyone should have good english telephone skills.
booking reservations by phone: many different kinds of reservations will use similar questions on the phone. the following are some of the most asked questions and examples of answers. as always, it is best to answer in complete sentences.
1) a. how many in your party?
b. there will be three of us.
2) a. how will you pay? cash, check or charge?
b. i would like to pay by check. where should i send the check?
3) a. when will you need your reservation for?
b. i will need my reservation for friday the 18th of may.
4) a. do you have any special needs?
b. yes, i need vegetarian meals.
5) a. smoking or non-smoking section?
b. of course non-smoking section, please.
6) a. what name shall i put the reservation under?
b. please put the reservation under rodman, dennis rodman.
不是每个人都需要出国，但是大多数的人都有机会打电话给一个讲英语的人或者公司。因此，每个人都需要具备良好的电话英语技巧。
电话订票：虽然订票的种类很多，但是电话定订票的方式和所用的语言却大都相似。以下是电话订票时最常见的问与答。一直以来，对话尽量用完整的句子来答复对方。
1) a: 请问将有多少人？
b: 包括我三个人。
2) a: 请问你将采用何种支付方式？
b: 我想用支票的方式支付，我应该把支票寄到哪里？
3) a: 你需要预订什么时候？
b: 我需要预订5月18日星期五这天的？
4) a: 你有什么需求吗？
b: 是的，需要全素的食物。
5) a: 吸烟区还是非吸烟区？
b: 当然，请帮我预订非吸烟区的座位。
6) a: 请问我能知道你的姓名吗？
b: 请在预订一栏注明我的名字是罗德曼，丹尼斯·罗德曼。
dialogue 对话
airline reservations: 预订机票
molly: hello, canadian airlines, how may i help you?
gordon: i'd like to book a ticket to nyc.
molly: when would you like to fly?
gordon: asap.
molly: we have a flight tomorrow at 10 am, is that satisfactory?
gordon: of course. that would be fine.
molly: how many in your party?
gordon: just me this time.
molly: what class will you fly? first class? business class? or economy class?
gordon: business class will be fine.
molly: would you like the vegetarian meal?
gordon: no thanks, i like to eat meat.
molly： smoking or non?
gordon: non-smoking, of course.
molly: round-trip or one way?
gordon: i would like to book a round-trip ticket.
molly: when would you like to return?
gordon: how about saturday the 11th?
molly: sorry to say, that day is all booked up. can i book you for sunday the 12th?
gordon: that will be fine.
molly: how will you pay, cash or charge?
gordon: i would like to pay by check.
molly: i am sorry, we do not accept checks.
gordon: i'll pay by charge card then.
molly: great. what name shall i put the reservation under?
gordon: mr. gordon alexander.
molly: you are all set, mr. alexander.
gordon: thanks a bunch.
molly: my pleasure.
莫莉：你好，这里是联合航空公司，我能帮你做什么吗?
戈登：你好，我需要预订一张到纽约的机票。
莫莉：您想订什么时候的机票?
戈登：越快越好。
莫莉：我们在明天上午10点种有一个航班，你觉得这个时间可以吗？
戈登：当然，太好了。
莫莉：您需要订几张机票？
戈登：这次就一张。
莫莉：您需要哪个级别的舱位？头等舱？商务舱还是经济舱？
戈登：商务舱就可以了。
莫莉：你需要素食吗？
戈登：不，我不是素食者。
莫莉：吸烟区还是无烟区？
戈登：当然是无烟区。
莫莉：单程还是往返？
戈登：我需要一张往返机票。
莫莉：你需要何时回来？
戈登：11号星期六返回。
莫莉：很抱歉，11号的返程机票都已经订满了，您觉得12号星期日的返程机票如何？
戈登：也可以。
莫莉：你希望什么支付方式？现金或信用卡？
戈登：我想用支票支付？
莫莉：很抱歉，我们不接受支票的支付方式。
戈登：那么我用信用卡支付吧。
莫莉：好的，那么我在预订这一栏里填谁的名字好呢？
戈登：戈登·亚力山大先生。
莫莉：都好了，戈登·亚力山大先生。
戈登：多谢你。
莫莉：不客气。
new words（生词)
1) etiquette （礼节）: good manners, customs
before you have a dinner date with a beautiful girl, you should learn some eating etiquette.
在你与一个漂亮女孩约会之前，你应该学习了解一些进餐时的礼节。
2) hang up （放下电话）: put down the telephone receiver
always say goodbye before you hang up the phone.
别忘了在挂断电话之前要与对方说再见。
3) mega （大的，超大的，超级的）: really big, huge, super
madonna is a mega-star.
麦当娜是个超级明星。
4) prohibit （阻止）: don't let, stop
the law in the usa prohibits you from drinking beer until you are 21 years old.
美国的法律禁止不满21岁的年轻人喝酒。
5) receiver （听筒）: the part of the phone that you talk into
please talk clearly into the receiver.
请对着听筒用清晰的声音说话。
lesson: 课文
1) never pick up (answer) the phone and say, “what?” “yeah?” or “ok?” this is what a rude dude would do. try being polite and saying, “hello, bob speaking, how may i help you?”
2) never hang up the receiver without saying goodbye in a polite way. like this, “hope to talk to you again soon, bye.” or “bye for now.” or “ ”it was so nice talking to you, bye!_
3) if you have to ask someone his or her name over the phone, use the following ways!
a) pardon me, may i ask who's calling? (the most polite way)
b) may i have your name, sir? (also good)
c) excuse me, mam, can you tell me your name please? (satisfactory)
4) note: people who use their mobile phones in restaurants, movie theaters or in english classes are mega-rude dudes! proper phone etiquette prohibits this.
1) 在拿起电话的时候永远也不要说诸如“什么？”“怎么了？”或者“好吗？”之类的话。 这样说话在职场上是不礼貌的。要尽量婉转礼貌地说话，如“你好，我是鲍勃，我能为您做什么吗？”
2) 在没有对对方礼貌地说再见之前，不要挂上电话。礼貌的说法如“希望不久的将来能有机会再跟您交谈，再见”或者“先再见了”或者“很高兴有机会与您交谈，再见”。
3) 如果你在电话上需要问询对方的姓名，只可以用下面的话问：a) 很抱歉，我可以知道您的姓名吗？（最有礼貌的方式）
b) 先生，可以告诉我您的名字吗？ （同样可以）
c) 对不起，夫人，您能告诉我您的姓名吗？（令人满意的一种）
A:你们查过了吗?破损包中有多少货物还可以用?
B: The report said that the majority could be salvaged. About 20% can't be used or sold out. We are very anxious about it. We had counted on receiving the shipment to complete several orders.
B:检验报告说，大部分还可利用，约有20%左右不能用或无法售出，我们对此事很着急，因为我们原来指望收到这批货来履行好几批订单。
A: We understand your problem.
A:我很理解你们的困难。
B: I'm sure we can count on your support to help us to overcome the present difficulty.
B:我确信我们能得到你们的帮助来克服目前的困难。
A: What do you suggest for a settlement?
A:你建议怎样来处理这个问题?
B: We are willing to accept the shipment if you will allow a 30% reduction in price.
B:如果你方减价20%的话，我们 愿意接受这批货物。
A: Let's compromise on a 20% reduction in price on this shipment. And for your next order, we'll give you some preferential terms in addition to what you are getting from us now.
A:咱们折中好了，这批货物减价 20% ，下次你们订货时，除目前已有的条件外，我们另外再给些优惠。
B: I appreciate your quick decision, Mr. Mathew. We accept the proposal. I'm glad we have found a solution.
B:张先生，你们这么快就做出了决定，我表示赞赏，我们接受建议。很高兴，我们找到解决的办法。
电话在当今世界已经与人类的日常生活息息相关,不可分割。人们在众多的情况下都要用到它，谁也无法忍受没有电话的日子该如何度过。在商务活动中，电话更是业务拓展、信息沟通的重要助手
一、电话在商务活动中的作用
1、联络感情
2、互通信息
3、客户开发
4、客户服务
5、提高工作效率
6、帮助业务新手消除恐惧
二、影响电话沟通效果的因素：
1、感染力：激情、微笑、声音大小、礼貌
2、语言：语气、语速、流利、清晰、
3、内容：
三、打电话的准备工作
A:I think this spring is a good time for us to start looking.
A:今年春天开始找房子是不错的时机。
B:We should plan to move out of here before July. I'm tired of living in apartments.
B:我们应当计划在七月前搬走。我已经厌倦住公寓了。
A:I know， dear. I am too. But we've just been too busy to look for a house.
A:亲爱的，我明白，我也是。可是我们一向忙得没时光去找房子。
B:We need to find a good realtor.
B:我们需要找个好的房地产经纪人。
A:Not necessary. If we use a realtor to find a house， it will be more expensive.
A:不需要。如果我们委托经纪人找房子，会比较贵。
B:What do you mean?
B:怎样说呢?
A:Realtors always get a mission. If the realtor helps us find something， we have to pay him.
A:房地产经纪人都要抽佣金的。如果经纪人帮我们找到房子，我们就要付他钱。
B:But doesn't a realtor help with the contract? I thought they take care of all the legal troubles.
B:可是经纪人也会帮忙处理合约的事啊?我想他们应当会留意法律的问题。
A:Yes， that's often true. But you have to pay them.
A:是的，通常是如此，可是你要付他们钱。
B:I still think we should have a realtor. We're new in this country. We don't know all the laws of buying a house. And also， the realtor will inspect the house. He can tell us if the house has any problems.
B:我还是认为应当要找个经纪人。我们才刚来这个国家，不明白买房子的所有法律条款。并且经纪入还会检查房子。他能够告诉我们房子有没有问题。
A:Of course we need a house inspector. But we can hire an inspector on our own. As for the legal problems， Ihave friends. They can help us.
A:当然我们需要房子检查员。可是我们能够自我请检查员就好。至于法律问题，我有朋友，他们能够帮忙。
B:So how can we find a house if we don't have a realtor?
B:如果不找经纪人，那我们要怎样找到房子呢?
A:It takes a little more time. We have to check the ads in the paper. Probably also there are special real estate magazines with ads. Then we have to drive to the homes and look at them.
A:要花多一点时光。我们必须看看报纸上的广告。或许专门的房地产杂志上也有广告。然后我们必须开车去看房子。
B:And doesn't the person selling the house have a realtor?
B:那么卖房子的人不会找经纪人吗?
A:Sometimes they do， sometimes they don't. It's best to find someone who is selling by themselves.
A:有时会，有时不会。最好是找自我卖房子的人。
B:Why?
B:为什么?
A:That is because if the seller has a realtor， their price will be higher. He will have to pay a mission to the realtor.
A:因为如果卖主找经纪人，房价就会比较高。他必须付经纪人佣金。
B:Hmm. It all sounds very plicated.
B:嗯，听起来挺复杂的。
A:It is. But buying a house is very important. So it takes time. That's why we haven't done it yet. It's very troublesome.
A:是啊。可是买房子很重要，所以要花时光。那就是为什么我们还没开始的原因，很麻烦的。
B:I want to look in the papers today. Maybe we can see something we like.
B:我今日要看看报纸，或许能够找到喜欢的。
A:All right. I'll buy a newspaper when I go to the drugstore.
A:好，我去药店的时候会买份报纸的。
为什么有兴趣在我们公司工作?
因为你们公司有良好的销售记录 。
Because your operations are global, so I feel I can gain the most from working in this kind of environment.
因为你们公司的运作是全球化的，我觉得可以在这样一个环境中工作会有最大的收获。
Because I think my major is suitable for this position.
因为我认为我的专业适合这个职位。
因为我可以在贵公司学到新的东西, 同时能为你们提供服务。
因为我对你们公司的培训计划很感兴趣。
为什么离开以前的公司?
因为我在一家小公司工作，升职的希望很小。
Because I'm capable of more responsibilities, so I decided to change my job.
因为我有能力担负起更多的责任，所以决定换工作。
因为那家公司没有什么前途，所以我必需考虑我的未来。
Because I want to change my working environment, I'd like to find a job which is more challenging.
因为我想改变工作环境，找一个更富有挑战性的工作。
Because I had some private reasons, some family things.
因为我有一些私人的原因，家里有些事情。
What are your great strengths?
你有什么优点?
I'm a good team player.
我是一个富有团队精神的人。
I'm a hard-working, persistent person.
我工作刻苦，性情执着。
I'm a fast-learner.
我学东西很快。
I can work under pressure and get along with my colleagues.
我能在压力下工作，并能与同事和谐相处。
I have strong organizational skills.
我的组织能力很强。
我公司雇用你有什么好处?
I think that my technical background is helpful for you.
我觉得我的技术背景对你们有用。
我有足够的知识推广贵公司的产品。
我对这个市场非常熟悉并有许多客户，我认为贵公司能从中获益。
求职季又要来了，想要换工作的人准备好了吗?求职，先明确自己的求职目标，对所求公司、职位都有所了解。那么，如果你要去外企，首先要了解一下面试中常用的英语口语。
常用句篇
1. Enclosed herewith are two copies of my diplomas and a copy of my resume for your reference.
兹随函附寄毕业证书两份及简历表一份，仅供参考。
2. Enclosed you will find a copy of my resume and my photo. I believe that they may be found satisfactory.
附上我历表和照片，希望您满意。
3. You will find enclosed an outline of my education and copies of three letters of recommendation.
随函寄上本人学历的简要概况及三封推荐信。
4. Enclosed you will find a letter of recommendation from Mr. Wang, Head Professor of English Department and a copy of my transcript.
随函附上英文系系主任王先生的推荐函一封及本人成绩单一份。
5. You can see from the data sheet that is enclosed that I now have an interest in securing a satisfying position.您可以从附上的资料表中看出，本人目前有意寻求一份能令人满意的工作。
对话篇
Q：What contribution did you make to your current (previous) organization?(你对目前/从前的工作单位有何贡献?)
A： I have finished three new projects， and I am sure I can apply my experience to this position. (我已经完成个新项目，我相信我能将我的经验用在这份工作上。)
Q：What do you think you are worth to us? (你怎么认为你对我们有价值呢?)
A：I feel I can make some positive contributions to your company in the future.(我觉得我对贵公司能做些积极性的贡献。)
Q：What make you think you would be a success in this position?(你如何知道你能胜任这份工作?)
A：My graduate school training combined with my internship should qualify me for this particular job. I am sure I will be successful.(我在研究所的训练，加上实习工作，使我适合这份工作。我相信我能成功。)
Q：Are you a multitasked individual?(你是一位可以同时承担数项工作的人吗?)
Q：Do you work well under stress or pressure?(你能承受工作上的压力吗?)
A：Yes, I think so.
A：The trait is needed in my current(or previous) position and I know I can handle it well. (这种特点就是我目前(先前)工作所需要的，我知道我能应付自如。)
Q：What is your strongest trait(s)?(你个性上最大的特点是什么?)
A：Helpfulness and caring.(乐于助人和关心他人。)
A：Adaptability and sense of humor.(适应能力和幽默感。)
A：Cheerfulness and friendliness.(乐观和友爱。)
Q： How would your friends or colleagues describe you(你的朋友或同事怎样形容你?)
A： (pause a few seconds) (稍等几秒钟再答，表示慎重考虑。) They say Mr. Chen is an honest, hardworking and responsible man who deeply cares for his family and friends. (他们说陈先生是位诚实、工作努力、负责任的人，他对家庭和朋友都很关心。)
A：They say Mr. Chen is a friendly, sensitive, caring and determined person. (他们说陈先生是位很友好、敏感、关心他人和有决心的人。)
离职原因
1. The only reason why I am leaving the present position is to gain more experience in a trading office.
本人之所以离开目前的工作岗位，唯一的理由是希望能在一家贸易公司获得更多的经验。
2. My reason for leaving the company is that I wish to get into the advertising business.
本人离职的原因是希望在广告业方面有所发展。
3. I left the office on account of the discontinuance of the business.
本人离职的原因，系因该公司即将倒闭。
4. I now wish to enter an office where the work requires greater individual responsibility and judgment than here, and where there is more opportunity for advancement.
目前，本人希望进入一家可以担负较大责任的公司，并希望能提供升迁会。
5. One reason that I would like to be employed with your firm is that you are dealing with import and export trade. I would look forward to dealing with oversea companies and at the same time having a chance to use English more.
贵公司主要做进出口贸易是本人欲在贵公司工作的原因之一，我渴望能同外国公司做生意，并借机锻炼英文。
薪资待遇
1. As regards salary, I leave it to you to decide after experience of my capacity.
至于薪金，请在考验本人的能力之后再作决定。
2. The salary I should require would be 20,000 a year.
希望年薪能达到两万元。
3. The salary required is 800 per month, living in the house.
希望每月工资八百元，并提供宿舍。
4. However, the matter of remuneration will take care of itself, as it always does, if other things are all right.如果其他条件具备的话，待遇问题自会得到解决。
5. I am willing to serve on trial for some months at a small salary.
如能录用，本人并不介意以低薪工作数月。
请求面谈及客套语
1. If you care to give an interview, I shall be pleased to call any afternoon except Monday.
倘蒙给予面试，除星期一外每天下午本人均可应试。
2. I shall be obliged if you will give me a personal interview at your convenience.
倘蒙阁下接见，将不胜感激。
3. If you do not have any vacancies at present for which I might be considered, will you please file my application for future reference? I shall be pleased to supply any additional information you may wish and come to your office for a personal interview at any time that is convenient.
若贵公司目前尚无适当工作，敬请把我的申请列为未来求才参考。贵公司如需我个人资料，我愿随时提供，只要阁下方便，我愿随时来贵公司面试。
4. Should this application meet with your favorable consideration, I will do my utmost to justify the confidence you may repose in me
如贵公司能惠予考虑此申请，本人将尽最大的忠诚和努力。
5. I’d very much appreciate the chance to talk to you and to get your opinion on whether I am qualified for the job you offer.
如有机会与你们面谈，我将十分感激。希望能知道我是否适合担任你们所要求的工作。
商务师外贸英语：电话常用英语口语
’ve really got to go，I’ll get back to you when I get the office.
我真的得走了，我进办公室再打给你，
，I must end the conversation. There’s someone on the other line.
抱歉，我不能再说了。有人在另一在线。
，I’ve got to hang up. My wife’s waiting for me.
抱歉，我得挂电话了。我老婆在等我。
think I’d better let you go. I’ll talk to you later.
我想我应该让你去忙了，我晚点再打给你。
have to get back to work. I’ll call you later tonight.
我要回去工作了，
我今晚再打给你。
we continue this later？ I’ve got a call waiting.
我们可不可以晚一点再继续谈？我有插播。
’s kind of late. Why don’t we talk about it tomorrow？
有点晚了。我们何不明天再谈呢？
’ve got to meet a client right now. Can we talk later？
我现在要去见一个客户。我们可以晚一点再谈吗？
won’t keep you any longer.
我不耽误你时间了。
，it’s getting late. Can you call again tomorrow morning？
抱歉，时候不早了。你可不可以明天早上再打来？
Ending a conversation
A: Well, I’d better get back to work. I’ve got a ton of stuff on my desk!
B: Me too. I’ll see you after work, huh?
A: Yeah, definitely. I was hoping to catch a ride with you.
B: Sure. Meet me at five.
结束谈话
A：噢，我得回去干活了，我桌上压成吨的活了!
B：我也一样。下班见，如何?
A：行，一定。我还想搭你的车呢。
B：没问题。五点见。
英语打电话常用句子
(一) 打电话的人找的是你自己，你又恰好接了电话。
A: Daisy 在吗?
Is Daisy there?
B: 我就是。
1. Speaking.
2. This is she/he.
3. You're speaking/talking to her/him.
4. This is Daisy。
5. That's me. 我就是。
(二) 打电话的人要找的人不在
A: May I speak to Mr. Gates? (请问 Gates 先生在吗?)
B: 's not here right now. 他现在不在这里。
2. He's out. 他出去了。
3. He's in a meeting right now. 他现在正在开会。
4. You've just missed him. 你刚好错过他了。
5. He's just stepped out. 他刚好出去了。
(三) 打电话的人要找的人不在, 问对方是否要留言
A: Can I talk to Mark? (Mark在吗?)
B：1. He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗?
2. He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗?
(四) 打电话的人问他要找的人何时回来
A: Do you know when he will be back? 你知道他什么时候会回来吗?
B: 1. I'm sorry. I don't know. 抱歉, 我不知道。
2. He should be back in 20 minutes. 他应该二十分钟内会回来。
(五)打电话的人要找的人不在, 愿意接受对方的留言
A: Can I leave a message? 我可以留个话?
B: 1. Yes. Go ahead, please. 可以, 请继续。
2. Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。
3. Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下, 让我找张纸写下来。
(六) 接受对方留言时听不清楚, 希望对方重复
A: When he comes back, can you have him call me at (206) 5551212? B: 1. Can you repeat again, please? 能不能请你再重复一次?
2. (Say) again, please? 再说一次好吗?
3. Pardon? 抱歉。(请再说一次)
4. I'm sorry? 抱歉。(请再说一次)
(七) 对方希望留话, 怕听错了, 不想接受对方的留言
A: May I leave a message? 我能否留个话?
B: 1. You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry.
我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。
2. If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good.
如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。
打电话礼仪对话案例
一、案例：
1.打电话的人找的是你自己
A: Is Daisy there?
Daisy 在吗?
B: This is she.
我就是。
(注: 男的用“This is he.” 下同，不再解释)
举一反三：
You’re speaking/talking to her.
你正在跟她说话。
This is Daisy.
我就是Daisy。
That’s me.
2.打电话的.人要找的人不在
A: May I speak to Mr. Gates?
请问Gates 先生在吗?
B: He’s not here right now.
他现在不在这里。
He’s out.
他出去了。
He’s in a meeting right now.
他现在正在开会。
You’ve just missed him.
你刚好错过他了。
He’s just stepped out.
他刚好出去了。
3.打电话的人要找的人不在, 问对方是否要留言
A: Can I talk to Mark?
我可以跟Mark 讲话吗?
B: He’s out on his lunch break right now. Would you like to leave a message?
他出去吃午饭了, 你要留言吗?
He’s not available right now. Can I take a message?
他不在, 我可以帮你传话吗?
4.打电话的人问他要找的人何时回来
A: Do you know when he will be back?
你知道他什么时候会回来吗?
B: I’m sorry. I don’t know.
抱歉, 我不知道。
I have no idea.
我不知道。
He should be back in 20 minutes.
他应该二十分钟内会回来。
5.打电话的人问他要找的人在哪里
A: Do you have any idea where he is?
你知道他在哪里吗?
B: Sorry. I don’t know.
He’s at work right now. Do you want his phone number?
他现在在上班。
你要不要他的电话号码?
二、技巧:
随时记录
在手边放有纸和铅笔，随时记下你所听到的信息。
如果你没做好准备，而不得不请求对方重复，这样会使对方感到你心不在焉、没有认真听他说话。
自报家门
一拿起电话就应清晰说出自己的全名，有时也有必要说出自己所在单位的名称。
同样，一旦对方说出其姓名，你可以在谈话中不时地称呼对方的姓名。
转入正题
当你接听电话时，不要“哼哼哈哈”地拖延时间，而应立即做出反应。
一个好的开场白可能是：“您需要我做什么?”当你觉出对方有意拖延时间，你应立即说：“真不巧!我正要参加一个会议，不得不在5分钟后赶到会场。
”这样说会防止你们谈论不必要的琐事，加速商务谈话的进展。
避免将电话转给他人
自己接的电话尽量自己处理，只有在万不得已的情况下才能转给他人。
这时，你应该向对方解释一下原因，并请求对方原谅。
例如，你可以说：“布朗先生会处理好这件事的，请他和您通话好吗?”在你作出这种决定之前，应当确定地方愿意你将电话转给他人。
例如，你可以说：“对于这件事，我们很快会派人跟您联系的。
避免电话中止时间过长
在这里输入你的内容，注意不要用退格键把所有文字删除，请保留一个或者用鼠标选取后直接输入，防止格式错乱。
如果你在接电话时不得不中止电话而查阅一些资料，应当动作迅速。
你还可以有礼貌地向对方说：“您是稍候片刻，还是过一会儿我再给您打过去?”
让对方等候时，你可以按下等候键。
对于接电话的人来讲，当需要查阅资料而有礼貌地请对方稍等片刻，这是可以令对方接受的。
如果有人在你正在通话时打进电话，你可以选择合适的词语让你通话的人稍候。
然后拿起另一部电话说：“你能否稍等?我正在接听一个电话。
”如果打来电话的人只是有一些小事，便可以当即回绝，然后迅即转向第一个电话，而这个人也会意识到你很忙而加速你们的讨论。
Bob: Tom，I will delivery goods to A city tomorrow.
汤姆，我明天送货去A市。
Tom: How long does it take from here to the destination?
从这到目的地要多久?
Bob: It is about 3 days.
大概3天。
Tom: Oh，I see， is everything ready?
哦。我明白了，一切都准备好了吗?
Bob: Everything is all set.
一切就绪。
Tom: That is good，but just to be on the safe side，you go to check with the car and the goods again.
很好，可是为了安全起见，你还是去把车和货物再检查一遍。
Bob: I will check them again before setting out.
出发前我会再检查一遍的。
Tom: OK，take good care of yourself.
好，好好保重。
Bob: I will. And good night.
我会的，那晚安了。
Tom: Good night.
晚安。
电话英语口语培训技巧
自我介绍就像是递出去的一张名片，名片递的怎么样或是怎么递出来的，留给人的第一个感觉就格外不一样。有的人就自我介绍了一次就让人记住了，有的人自我介绍了N次，也没让人记住一次。自我介绍就是一次让别人了解你以及互相了解的机会，别人只有充分的了解了你，才有可能信任你，走近你。
所以，知道怎么把自己介绍出去，是我们不得不学习的哦。虽然很容易，但是有时候真正要自我介绍的时候，你又总会感觉不知道说些什么。那么，我们就一起来学习学习吧。
基本的个人信息介绍：basic info
1. Nice to meet you. Please let me introduce myself. My name is Shirley. I am 24 years old, born in Hunan Province, and I currently graduated from Hunan University. My major is English and literature.
很高兴认识你。请允许我介绍一下我自己。我的名字是雪莉。我现在24岁。出生于湖南。目前毕业于湖南大学。专修英语与文学。
A. My name is..... / I am......我叫....
My name is Shirley. / I am Shirley.
B. I born in...... / My hometown is....出生在....
I born in Hunan Province. / My hometown is Hunan Province.
C. I graduate from... / I am a graduate of ......毕业于....
I graduated from Hunan University. / I am a graduate of Hunan University.
D. My major is ...... / I major in......主修....
I got a degree in....获得什么学位
I minor in.....辅修....
My major is English and literature. / I major in English and literature.
I got a degree in English and literature.
I minor in Spanish.
基本技能：basic skills
2. I have passed TEM4/8, meanwhile, got a certificate of BEC HIGH. I have gained basic computer skills, such as operating EXCEL, WORD, PPT etc. Besides, I took a course in economics, and acquired a second degree in economics.
我已经通过了专业四级/八级，同时，获得了BEC高级资格证书。我具备基本的计算机技能，像EXCEL,WORD,PPT文档运用。而且，我还学习了经济学并获得经济学第二学位。
have passed.... / I got a certificate of .... / I acquired .... certificate.获得了....证书。
I have passed TEM8. / I got a certificate of TEM8. / I acquired TEM8 certificate.
兴趣爱好：Hobby and interest
3. I have lots of interest, like swimming, climbing, traveling, shopping, playing badminton and so on.
我有很多兴趣爱好，像游泳，爬山，旅行，购物，打羽毛球等等。
A. I have lots of interests, such as/like/for example....我有很多兴趣爱好，像....
I like/love ....我喜欢....
My hobbies are... / My interests are....我的.兴趣爱好是....
....are my favorites./ My favorites are....我最喜欢....
I have lots of interests, such as/like swimming, climbing etc.
I have lots of interests, for example, swimming, climbing and son on.
I like/love swimming, climbing and so on.
My hobbies/interests are swimming, climbing and so on.
Swimming and climbing are my favorites. / My favorites are swimming and climbing.
希望和愿景：Wishes
hope we can become good partner in work and good friends in life.
我希望我们能成为工作上的好搭档和生活中的好朋友。
A. I hope + 从句 或者 I hope to do....我希望..../希望做某事.
Hope也可以换做wish.
I hope I can become your good friend.
I hope to become your good friend.
当向别人进行自我介绍的时候可以从以上四个方面介绍自己。具体怎么介绍合适，还是要看场合。如果是同事之间平时的沟通交流，自我介绍就很有可能变成互相提问回答的形式。对方抛出自己感兴趣的问题，你告诉对方关于你自己的情况。你就可以用上面的句型来进行流畅回答哦。
学习了今天的内容，你以后一定不会再向别人介绍自己的时候无话可说了。
It's nothing important.
没什么重要事。
It's nothing urgent. Thank you ,good-bye.
没什么要紧事，谢谢您，再见。
I'll call her again.
我会再打给她。
I'll call back later.
我稍后会再打来。
Please ask Miss Chen to call me back.
请陈小姐给我回电话。
Could you tell her to call Carol as soon as possible?
能不能请她尽快打电话给卡洛?
Ask her to call Carol at home after seven, please.
麻烦她在七点后打电话到卡洛家。
Can I leave a message?
我可以留言吗?
Please have her return my call.
请她回电话给我。
Could you ask him to to call me back?
可以请他给我回电话吗?
Please tell her Carol called.
请告诉她卡洛找她。
Let me call back later again. Thank you.
我稍后再打电话来。谢谢你。
打电话找人的典型英语对话
In this conversation, Sally is a receptionist for a major computer hardware1 supplier. This particular morning, she is also filling in for a personal secretary who called in sick.
Sally: Good morning, ABC Computers, Sally speaking. Can I help you?
Caller 1: Yes, I'm Dave Michaels. I'd like to talk to Amy Winters, please.
Sally: Just a moment, please. I'll transfer2 you.
Caller 1: Thank you.
Caller 2: My name is Lance Stevens. May I speak to your Customer Service manager?
Sally: I'm sorry, he's in a meeting. May I take a message?
Caller 2: When will he be available?
Sally: I don't know, sir. Would you like to leave a message?
Caller: No, that's OK. I'll call back.
Sally: Good morning. Ms Carling's office. What can I do for you?
Caller 3: This is Marlene Casper. I need to meet with Ms Carling. She knows who I am.
Sally: Hold on , please. I'll check her schedule... You can meet with Ms Carling at 10:00 tomorrow.
Caller 3: That'll be fine. Thank you very much.
中文参考：
在这段对话中，Sally是一家大型电脑硬件供应商的接待员。今天早晨，一位私人秘书请了病假，Sally暂替她的工作。
Sally: 早上好。ABC公司，我是Sally，请问您有什么事吗?
Caller 1: 是的，我是Dave Michaels，请Amy Winters听电话。
Sally: 请稍等。我给你转过去。
Caller 1: 谢谢。
Sally: 早上好。ABC公司，我是Sally，请问您找那位?
Caller 2: 我是Lance Stevens，请你们的客户服务部经理接电话，好吗?
Sally: 对不起，他在开会。要留个口信吗?
Caller 2: 他什么时间方便?
Sally: 我不知道，先生。您需要留个口信吗?
Caller 2: 不用了。我会再打过来的。
Sally: 早上好，Carling女士的办公室，我能为您做什么吗?
Caller 3: 我是Marlene Casper，我要约见Carling女士，她知道我是谁。
Sally: 请稍等，我查一下她的日程……您明天10:00可以会见Carling女士。
Caller 3:很好。非常感谢。
扩展：议价时可能用到的句子
一般情况下在美国商店里买东西是没有讨价还价的。但很多情况下是可以的。比如美国人的garage sale，大街上的交易或跳蚤市场里的交易。 特别是有当你买大东西的时候，比如房子、车子时一定要记得和对方讲讲价。不然你就亏大了。 下面列举的是议价时可能用到的句子： How much is this? How much will that be? How much are these altogether? I think this is too expensive. That's little too much for me. Could you make it less for me? I can't afford it. This is too much. This is not a reasonable price. I don't have this much cash on me. Will you make it little cheap? What's the regular price? Do I get discount on this? Tell me what's the best price you can do for me? If I pay you cash， will you give me some discount? I'd buy this if you can make it a little less expensive. I'd buy it if you reduce the price a little. May I have a discount on this? Will you give me a discount? Can I have a discount? Would you give me a discount if I buy three of these?
Hello Everyone! This is 豆子. I flew to New York in March, . I had to take a train to a small city, Albany, which is not far away from New York. Actually it was my second time to visit New York. I took subway from Brooklyn to Manhattan; then, I need to go to Penn Station to take the tain. Today, I am sharing some key words and phrases about how to get direction to some places.
Jessica: Excuse me sir, would you like to tell me the way to the Penn Station?
不敢随便问人，看见了警察大叔，赶紧问路，要去这个火车站!
Police: Penn Station? Ok, Just go down this street and turn left at the third corner. You will see the station is at the end of that street.
直走，第三个路口左拐，一直走到头就看见车站啦!
Jessica: Sorry, would you like to say it again? I didn’t catch it. Thanks.
绕晕了，您能再说一下么?没记住。
Police: No problem. Go down this street and turn left at the third corner. The station is at the end of that street.
可以!又说了一遍!(可耐心了大叔)
Jessica: Got it! Thanks. Have a good day.明白了，谢谢!祝您今天愉快!
Police: You too!
愉快!
发现又找不到路了，看到一家星巴克，想起了可以用星巴克的wi-fi!!!赶紧进!
S: Next one, please!
下一个!
Jessica: Hi! May I have a cup of jasmine green tea?
你好!我要一杯茉莉花茶!(不买喝的，不好意思问wifi。。。)
S: Sure, what size?
多大的?
Jessica: Tall one!
小杯!(星巴克的尺寸有自己特定的名称，最小的叫tall!)
S: Ok, may I have your name please?
好的，您的名字!
Jessica: Jessica, thanks.
我随便写个英文名，你们不要当真!
S: 5 dollars, and wait over there. Have a nice day.
五美金，站那边等一下!(我随便写的钱数!)
Jessica: Oh, may I get the Wi-Fi password?
A:Good morning， sir. Have a seat please.
A:先生，早上好，请坐。
B:I would like to know the state of the residential property market right now because I have anapartment tosell.
B:我想明白目前住宅物业的市场情景，因为我想把我的住宅出售。
A:Sure， here is my business card. I'm James Wilson. Let me explain to you how things are. Inrecent months， the demand for residential properties has bee extremely high. The price ofresidenticd propetly has risenalmost twenty percent.
B:没问题，这是我的名片。我叫詹姆士·威尔逊。让我向你解释一下住宅物业的市场情景。最近几个月住宅物业需求十分大。房屋价格上涨了将近20%。
B:Really? Since I have to go back to England within the next few months， I would like to sell myapartment as soon as possible.
B:真的?因为我几个月内就得回到英国了，所以我想尽快卖出我的房子。
A:Don't worry， sir. I think it's a seller's market right now. Let me get down some informationabout your apartment first. what is your property's address?
A:先生，不用担心，依我看此刻是卖方市场。让我先记录一些关于你的房子的资料吧。请问你的房子在哪里?
B:Flat C. 15F， Tong House， Tai Koo Shing.
B:在太古城唐厦十五楼F座C室。
A:What is the square footage of your property? How many bedrooms and living rooms?
A:你的房子面积有多大?有几间卧室和客厅?
B:Its gross area is approximately nine hundred square feet. There's one living room， onedining room， one master bedroom and two other bedrooms.
B:建筑面积约九百平方英尺。有一个客房、一个饭厅、一间主卧室和两间客卧。
A:What is the orientation and view?
A:你的房子的朝向及观景怎样样?
B:It faces south with a hillside view.
B:南向，应对山景的。
A:The market price for Tong House is around five thousand Hong Kong dollars per square foot，but it also depends on the internal layout and condition of the house.
A:唐厦的市场售价每平方英尺约五千港币，可是要视房子的内部布局及装修条件而定.
B:I would like to ask for four point five million Hong Kong dollars.
B:我期望定价为港币四百五十万元。
A:May I have your name and contact number， Sir?
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