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Dear Sirs,
Thank you for your letter of 20 May.
It is regret that we have no option but to cancel the order，as there will be a big pressure on our company if we accept the price you quoted.
We regret not being in a position to accept your quotation, but hope that you will understand our situation. We sincerely hope that we have other chances to cooperate in the future.
Yours faithfully,
敬启者：
谢谢贵方五月二十号的来信。
很遗憾我方不得不取消此次的订单。因为贵方的报价对于我方来说有很大的压力。
我们很遗憾没能接受贵公司的报价，但希望您能理解我们的难处。我们也真心希望在将来能有机会与公司再次合作。
——商务英语：英文邮件黄金句(1)份
Dear Joyce,
On March 25, 2017, the amount of ￥100,000,000 as payment for your invoice was transferred into your account. Please check and send us your confirmation.
I have faxed a copy of the remittance slip for your reference.
Truly yours,
Edward
尊敬的乔伊斯：
2017年3月25日，我方已经将**号码为1234567的货款100,000,000元***汇入你的.账户里。请您查收并确认。
汇款凭单我也已经传真给你，以供参考。
爱德华
——外企工作商务英语邮件3篇
1. Greeting message 祝福
Hope you have a good trip back. 祝旅途愉快。
How are you? 你好吗?
How is the project going on? 项目进行顺利吗?
2. Initiate a meeting 发起会议
I would like to hold a meeting in the afternoon about our development planning for the project A。 今天下午我建议我们就A项目的.发展计划开会讨论一下。
I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben。
我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空?
We’d like to have the meeting on Thu Oct 30. Same time。 十月三十号(周四)，老时间，开会。
Let’s make a meeting next Monday at 5:30 PM SLC time。 下周一盐湖城时区下午五点半开会。
I want to talk to you over the phone regarding issues about report development and the XX project。 我想跟你电话讨论下报告进展和XXX项目的情况。
3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议
Shall you have any problem accessing the folders, please let me knows。 如果存取文件有任何问题请和我联系。
Thank you and look forward to having your opinion on the estimation and schedule。 谢谢你，希望能听到更多你对评估和日程计划的建议。
Look forward to your feedbacks and suggestions soon。 期待您的反馈建议!
What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做?
What do you think about this? 这个你怎么想?
Feel free to give your comments。 请随意提出您的建议。
Any question, please don’t hesitate to let me know。 有任何问题，欢迎和我们联系。
Any question, please let me know。 有任何问题，欢迎和我们联系。
Please contact me if you have any questions。 有任何问题，欢迎和我们联系。
Your comments and suggestions are welcome! 欢迎您的评论和建议! Please let me know what you think? 欢迎您的评论和建议!
Do you have any idea about this? 对于这个您有什么建议吗?
It would be nice if you could provide a bit more information on the user’s behavior。 您若是能够就用户行为方面提供更多的信息就太感激了! At your convenience, I would really appreciate you looking into this matter/issue。 如果可以，我希望你能负责这件事情。
4. Give feedback 意见反馈
Please see comments below。 请看下面的评论。
My answers are in blue below。 我的回答已标蓝。
I add some comments to the document for your reference。 我就文档添加了一些备注，仅供参考。
5. Attachment 附件
I enclose the evaluation report for your reference。 我附加了评估报告供您阅读。
Please check the attached file for today’s meeting notes。 今天的会议记录在附件里查收。
The attachment is the design document, please review it。 设计文档在附件里，请评阅。
For other known issues related to individual features, please see attached release notes。 其他个人特征方面的信息请见附件。
6. Point listing 列表
Today we would like to finish following tasks by the end of today: 今天我们要完成的任务：
Some known issues in this release: 声明中涉及的一些问题：
Our team here reviewed the newest SCM policy and has following concerns: 我们阅读了最新的供应链管理**，做出如下考虑：
Here are some more questions/issues for your team: 以下是对你们团队的一些问题：
The current status is as following: 目前数据如下：
Some items need your attention: 以下方面需提请注意：
7. Raise question 提出问题
I have some questions about the report XX-XXX 我对XX-XXX报告有一些疑问。
For the assignment ABC, I have the following questions: … 就ABC协议，我有以下几个问题：……
8. Proposal 提议
For the next step of platform implementation, I am proposing… 关于平台启动的下一步计划，我有一个提议……
I suggest we can have a weekly project meeting over the phone call in the near future。 我建议我们就一周项目开一个电话会议。
Achievo team suggest to adopt option A to solve outstanding issue… Achievo团队建议应对突出问题采用A办法。
9. Thanks note 感谢信
Thank you so much for the cooperation。 感谢你的合作!
I really appreciate the effort you all made for this sudden and tight project。 对如此紧急的项目您做出的努力我表示十分感谢。
Thanks for your attention! 谢谢关心!
Your kind assistance on this are very much appreciated。 我们对您的协助表示感谢。
Really appreciate your help! 非常感谢您的帮助!
10. Apology 道歉
I sincerely apologize for this misunderstanding! 对造成的误解我真诚道歉!
I apologize for the late asking but we want to make sure the correctness of our implementation ASAP。 很抱歉现在才进行询问，但是我们需要尽快核实执行信息。
——外贸商务英语邮件汇总十篇
Thank you for your letter of May 20. I write to inform you that we would like to accept the price you quoted. After discussing, we think that the quality of the goods you sup* is good, which is worth the price.
We hope that the goods can be shipped before July and please send us the shipping schedule.
谢谢贵方五月二十号的来信。写信通知贵方，我方接受贵公司第一次的报价。经过讨论后，我方认为贵公司的产品质量是最好的，值得这个价格。
我们希望产品能在七月前装运到港。请发给我们一份船期。
——外贸活动中邮件主题要怎么拟3篇
国家的法定假日前，作为业务员/跟单都是要同客户写邮件，告知公司放假几天，何时放假，一般此类邮件的主题格式是节日名称+Holiday Notice 即可，或者再加上from+公司缩写+你的英文名。
举例：劳动节放假通知 Labor day Holiday Notice
PAE Sophie发来的春节放假通知 CNY Holiday Notice from PAE Sophie
Dear Mr. Zhou,
I am very glad to inform you that ABC Company runs quite well since its establishment. However, we are now meeting a big fiscal challenge because of the fiercely global financial cr****. So I would like to know if it is possible for you to make additional investment to help us pull through the current difficulty.
Thank you so much for your careful consideration and we expect your support!
Huang Gang
ABC Corporation
亲爱的周先生：
我很高兴地告知您ABC公司自开业以来运营状况良好。但是，由于最近全球金融危机的**影响，我们现在面临着巨大的财政困难。因此，我想知道你们能否追加投资帮助我们度过目前的困难。
非常感谢您考虑，我们期待您的**。
ABC公司黄刚
Dear Sir,
We acknowledge your letter asking for price reduction.
We are sorry to know that you find our price too high. However, we do our best to keep the price as low as possible without sacrificing quality. What is more, as far as the quality of the goods we supply is concerned, we do not feel the prices we quoted are high at all.
We feel sorry that it is not possible for us to grant your request. If you would like to place an order with us any time in the future, you may be assured of the same prompt attention as you have received in the past.
尊敬的先生：
贵公司关于降价要求的来信已收悉。
获悉贵方认为我们的报价太高，我们感到很遗憾。无论如何，在不**产品质量的条件下，我们尽了最大努力，以尽可能低的价格向贵方报价。而且，就我们所提供商品的质量来说，我们认为我方的报价一点儿都不高。如果贵公司不能接受的话，我们不得不很抱歉地说我们不能满足贵方提出的要求。
但是，将来任何时候，如果贵公司愿意订购我们的.产品，我们保证会同过去一样，予以迅速办理。
你一定要习惯常用这句话，非常符合很多种情况。客户来访时候可以用，客户收到货后也可以用，新客户合作首次后也可以用，老客户返单后也可以用。反正很符合很多情况，而且客户的答案就可以让你明白客户对你的印象到底是什么？
give your an edge offer your competitors
估计用过这句话的外贸伙伴们应该很少，这句话非常符合英国人和美国人的，而且效果非常不错的，很多英语国家买家一看到你说这句话就可以感觉到你的文化水平很高。这句话会让客户明白选择我们公司绝对没错，跟我们合作绝对会帮你打败你的竞争对手。请问你以前用过吗？
Dear Mr. Zhang,
We have received your letter of 10th March showing your interest in your complete product information.
Our product lines mainly include superior quality textile products. We have enclosed a catalogue and a price list, which gives you a general idea of the various kinds of textiles now available for export. You may also visit our online company introduction , including our latest product line.
We look forward to your specific inquiries and hope to have the opportunity to work together with you in the future.
Yours sincerely,
Jimmy White
尊敬的张先生：
我方收到您3月10日对我们**产品关注的来信。
我们期待您的详细询价，并希望今后我们能有幸一起合作。
吉米•怀特
Dear Sir or Madam:
We have noticed your advertisement in the September 15 issue of the Sweater World Journal. We would appreciate it if you could send us a pamphlet as well as the catalogue and price-list of your products.
We are a large chain of retailers and are looking for a manufacturer who could sup* us with a wide range of sweaters for the * market.
As we are usually a bulk buyer, we hope you can follow us a large discount.
We look forward to hearing from you soon.
Dear Sir or Madam,
Thank you for your letter of May 24.
It is regretful that we cannot make a deal this time, but we believe that there will be another chance for us to cooperate with you. At that time, we will offer you the best service and superior quality products.
Best wishes,
贵方5月24日的来信已收悉。
很遗憾没有达成这笔交易，但我们相信双我们还会有机会合作。到那个时候，我方仍然会提供给您最优质的服务与品质卓越的产品。
Dear Tom,
It was great to meet you at the 2010 Italy International Jewelry Exhibition last week and we'd like to thank you for your interest in our jewelry.
In order to deepen our business relations, we would like to invite you to our company in Beijing. This would be a good opportunity for you to get an overview of our facilities and company culture, as well as to meet our design team and marketing director to discuss common areas of interest.
We would meet all your expenses during this visit. With regard to possible dates, we were hoping that we could arrange something for the end of the month. Please let me know whether this would be suitable for you.
I do hope your schedule will allow you to accept our invitation.
I am looking forward to your reply.
Sincerely yours,
Li Hua
亲爱的汤姆：
很高兴在2010年意大利国际珠宝展销会上见到您。感谢您对我们的珠宝感兴趣。
为加深业务关系，我们诚挚邀请您到**参观我们的公司。这将是您了解我们公司文化的好机会，您还可以和我们的设计团队并和销售部经理商谈双方共同的利益。
参观期间所有的费用，均有我方承担。关于时间问题，我希望能安排在这个月底。请您告知我时间对您是否合适。
希望您能安排出时间接受我们的邀请。
恭候佳音。
这句话确实很棒，也很管用的，很多时候我们都希望与客户说我们很用心对待你的订单，我们很会很认真做你这个货等等的一些内容，大部分的销售员就与客户说【we will do it right 或者会说 we will do it good please donot worry 】，当然这些内容是对的，但是下一次你遇到新客户第一次合作或遇到客户对你质量不太放心，你就一定要与他说这句话，客户就会明白你们一定会特别认真对待他的订单。
回复请求筹备出差 Reply to the Request for preparing for a Business Trip
Thank you for your email informing me to attend ①(会议名称).
I am delighted to take this business trip.
I’m writing to confirm that I will arrive in ②(出差地点) on ③(抵达时间). Please book ④(往返机票)for me. ⑤(其他相关事宜).
I do hope that this business trip will be a great success and be beneficial to our ⑥(市场推介).
回复演讲邀请 Reply to the Invitation for Speaker
Thank you for your email inviting me to make a keynote speech at ① (演讲场地)②(演讲日期). I’d like to make a speech on the subject of ③(演讲主题).
Of course, I am delighted to accept your invitation, and I will arrive ④(演讲者确认的相关信息如：地点、时间等).I will require use of ⑤(演讲所需设备) for my speech. The attachment is my ⑥(演讲材料).Please have it printed out and make sure that ⑦(受众) has a copy.
I look forward to meeting you at the seminar.
回复邀请 Reply to the Trade Fair Invitation
Thank you so much for your kind invitation to ①(展销会名称).I feel so delighted to be invited. ②(展销会名称) will be held from ③(展销会开始时间) to ④(展销会结束时间) ⑤(展销会举办地).I believe it will be a good opportunity for us to meet ⑥(行业伙伴)and exchange ideas and information with them.
I look forward to seeing you at the fair.
对货物质量不佳致歉 Apology for Poor Quality of Goods
We are really sorry for the ① (产品所出现的问题)of the goods. ② (证明材料)states clearly that ③(货物实际情况描述).There is no denying the fact that the goods ④(货物出现问题的.原因).
Therefore, you should ask ⑤ (提出索赔的机构名称)for compensation. However, to compensate you to a certain extent for the trouble, we will grant you ⑥(补救措施)for your next purchase. We expect to ⑦ (期待事宜) in the future.
Again, we are terribly sorry for your loss.
为数量错误致歉 Apology for Wrong Quantity of Goods
We have received your email of ① (对方邮件日期),and we regret to know that the short delivery of ② (货物短缺数量) of shipment against the order ③ (订单编号).We are quite sorry for ④ (致歉事宜).
After check, we found that ⑤ (说明原因).However, we have already ⑥ (采取的补救措施).The related officials confirmed that ⑦ (应补运货物) will reach your port ⑧(应补运货物预计到达的日期).
We deeply apologize for the inconvenience that caused to you.
为发货有误致歉 Apology for Sending Wrong Goods
After receiving your email, we attached this matter our closer attention. As it has never happened before, we check every step of this process with awareness.
After a careful check-up by our staff, we found that ① (弄错产品的原因).As a result, the purchases with ② (发货错误)are not in order. Therefore, please ③ (补救措施)and we will be in charge of all the related expenses.
Besides, we have sent the right ones ④ (发送方式及日期).If this works smoothly, they will reach you in ⑤ (预计到达的日期或期限).We have taken all necessary actions to guarantee ⑥(弥补措施).
We apologize for any inconvenience.
为包装不良致歉 Apology for Poor Packaging
We acknowledge the receipt of your email. We deeply regret that the goods on arrival of s/s ① (船名)are damaged by ② (产品损坏的原因).
After serious inspection, we are giving you description of the damaged shipment. The contents were ③ (货物受损情况),which is our responsibility. Therefore, we will take the responsibility for ④(我方应付的责任),and will compensate you by ⑤ (赔偿金额)in accordance with the contract. Please email us if you receive the check. Please accept our apology or any inconvenience caused to you.
We will take any necessary actions to ensure this kind of thing will never happen again.
为付款出错致歉 Apology for Payment Error
Thank you for your email. After careful check, we found that there was indeed a big mistake in ①(出错的地方).It is ②(出错的原因).We are deeply sorry for the error that we did not abide by③(不符的地方).We hope you could understand that we did not make such mistake in purpose.
Thank you for your efforts, which have been instrumental in effecting a settlement. We have already changed ④ (需修改的地方).The total amount is ⑤(货款金额).
Sorry for any inconvenience brought to your company.
We are sorry to know that you find our price too high. However, we do our best to keep the price as low as possible without sacrificing quality. What is more, as far as the quality of the goods we sup* is concerned, we do not feel the prices we quoted are high at all.
但是，将来任何时候，如果贵公司愿意订购我们的产品，我们保证会同过去一样，予以迅速办理。
We are enclosing the drawings of two printing machines, requesting you to inform us of the price and the delivery date.
If your quotations are suitable and the machines prove satisfactory, we shall be able to place orders with you, as we need some more machines to complete our factory plant. We shall be pleased if your representatives should call on us as soon as possible.
大多数业务员在和客人进行沟通的时候都是雷打不动的邮件主题，可能最初是客户发来询问价格的邮件主题，比方Inquiry for School Bag
书包的询价，到订单签合同，做货，出货邮件主题还是这个。
我本人不提倡这样的主题，这边分享一下此类邮件的滚动式主题。
比方还是上面那个话题Inquiry for School Bag 是客人发给你的
那么你回邮件 Re: (是回复邮件自动生成的格式)后面可以加Re: School Bag Offer-20170314 书包报价，这样就有一个互动形式了，客人询价，你回复报价。
紧接着：客人回复：Re: Re: (第二遍回复了，故两个Re:) School Bag Offer-20170314，他要确认订单了，让你开合同。那么你可以回复，去掉一个Re. 省得邮件主题等会Reeeee个不停，Re: Sale Note for School Bag +合同号，以此类推，等到比如货做好了，那么改为Re: Goods are ready for shipment.
这样当客人看到主题，都可以捕捉到邮件的梗概，有些大忙人客户时间很有限，忙的和陀螺一样，这样是在帮他们提高工作效率。他也会觉得你很用心，一直在更新进展。
We are a large chain of retailers and are looking for a manufacturer who could supply us with a wide range of sweaters for the adult market.
Thank you for your letter and your proposal. But we regret that we cannot accept the other types of the shirts, since our customers only accept Type 1234.
We regret this as much as you do, but circumstances make it unavoidable in this case. We trust that our business relations will continue in spite of this incident, and that we shall be in the position to place another order in the very near future.
感谢您的来信和建议。但是很遗憾我们不能接受替代品, 因为我们的顾客只接受1234型号。
我方与贵方同样感到遗憾，但是，在此情况下不得不如此。我们相信这次事件不会影响我们之间的贸易关系，也深信在不久的将来我方能再次订购。
Dear Mr. Sun：
We thank you for your letter of the 23rd August requesting addresses of possible agents for your products.
On the attached list we have given names and addresses of three firms who in our opinion would be able to provide you with the required services, and would be interested in your proposition.
Very truly yours.
Oscar Olender
Executive Chairman
Attachment
这时候就需要一些修饰词来凸显邮件的紧急程度了。
比如Top Urgent 万分紧急 Very Urgent 非常紧急 Urgent 紧急
举例：样板需要确认，你急需客户确认，主题可拟为Top Urgent: Need Your Prompt Confirmation.
但是如果不是很急的事情，千万别这么加。不然反而会引起客户反感，觉得你在搞什么噱头。
——外企工作商务英语邮件合集三篇
We have received your circular of May 14, in which a price-list of the Japanese toys was enclosed.
We are interested in this line of the Japanese goods. We often receive inquiries about them from our clients in various Latin America countries. Therefore, we shall be able to give you considerable orders, if your goods are suitable in quality and reasonable in price. We would be pleased if you could send us some samples with the best terms at your earliest convenience.
外贸商务英语常见词汇
advertisement n.广告
associate n.合伙人
at one’s earliest convenience 请尽早地
booklet n.小册子
bulk buyer 大买家
business concern 商行，企业
businessperson n.商人
catalogue/catalog n.产品目录
chamber of commerce 商会
circular n.通函
client n.客户
considerable a.大批量的
consulate n.***
deal n.生意，交易
deliver v.交货
discount n.折扣
enquire/inquire v.询问/询价
enquiry/inquiry n.询问/询价
inspection n.检验
lines of business 业务范围，经营范围
manufacturer n.生产商
merchandise n.商品(总称)
model n.信号，款式
order n/v.订购
Thank you for your letter of May 20. I write to inform you that we would like to accept the price you quoted. After discussing, we think that the quality of the goods you supply is good, which is worth the price.
I would like to hold a meeting in the afternoon about our development planning for the project A。 今天下午我建议我们就A项目的发展计划开会讨论一下。
Please check the attached file for today’s meeting notes。 今天的'会议记录在附件里查收。
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