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1、We'd like to order your products. We'll send our official order today.我们想订你们的货，今天会寄上正式的订单。
2、Did you get our order for your telephones?你是否收到了我们订电话机的订单?
3、We've noticed that your orders have been falling off lately, haven't you?我们发现贵公司的订单最近逐渐减少了，对吗?
4、I am writing to confirm / enquire / inform you...我写信时要确认/询问/通知你…
5、Can you let me have the name and quantities?你可以告诉我货名和数量吗?
6、Unless you order in March, we won't be able to deliver in June.除非你方三月订货，否则我们无法6月送货。
7、I am writing to follow up on our earlier decision on the marketing campaign in Q2.我写信来追踪我们之前对于第二季度营销活动的决定。
8、from our decision at the previous meeting...如我们在上次会议中的决定。。。
9、As mentioned before, we deem this product has strong unique selling points in china.如先前所述，我们认为这个产品在中国有强有力且独一无二的销售点。
10、Be assured that individual statistics are not disclosed and this is for internal use only.请确保个人信息不会外泄且只供内部使用。
11、Can we make a change on order No. 29734?我们可以修改一下29734号订单吗?
12、Our offer is reasonable and realistic. It comes in line with the prevailing market.我方的报价是合理的、现实的，符合当前市场的价格水平。
13、We make a counter-offer to you of $150 per metric ton . London.我们还价为每公吨伦敦离岸价150美元。
14、There are a number of issues with our new system.我们的新系统有些问题。
15. Enclosed is our brochure.
16. We hope you will reconsider the offer. (委婉地让客户重新考虑下订单。)
17. Should you have any inquiry, please kindly feel free to let us know.
18. We look forward to hearing from you soon.
19. We look forward to the opportunity of being of service of you.
20. Thank you again for your kind cooperation.
21、We are obliged to thank you for your kind attention in this matter.不胜感激贵方对此事的关照。
22、We should be grateful for your furnishing us details of your requirements.如承赐示具体要求，不胜感激。
23、It would give us a great pleasure to render you a similar service should an opportunity occur.我方如有机会同样效劳贵方，将不胜欣慰。
24、”We assure you of our best services at all times.我方保证向贵方随时提供最佳服务。
25、“This places our dealers in a highly competitive position and also enable them to enjoy a maximum profit.这样可以使我方经营者具有很强的竞争力，还可获得最大的利润。
26、I would appreciate your kindest understanding with/regarding this matter.我很感激你对这件事情的理解。
27、It's our principle in business to keep our promise.”守信用“是我们经营的原则。
28、Could you please send me your replies to the above questions by the end of June?请您在6月份前答复我上述问题好吗?
29、Please feel free to call me at any time, I will continually provide full support.请随时与我联系，我将持续地提供全程支持。
30、Hope this is clear and we are happy to discuss this further if necessary.希望上述说明很清楚，如有必要，我们很乐意再进一步讨论。
31、We apologize for the delay and hope that it doesn't inconvenience you too much.我们为耽搁道歉，希望这没有给您带来太多不便。
32、Your understanding and cooperation is greatly/highly appreciated.很感激您的理解及合作。
33、I would like to hold a meeting in the afternoon about our development planning for the project A.今天下午我建议我们就A项目的发展计划开会讨论一下。
34、Let's make a meeting next Monday at 5:30 PM SLC time.下周一盐湖城时区下午五点半开会。
35、I want to talk to you over the phone regarding issues about report development and the XXX project.我想跟你电话讨论下报告进展和XXX项目的情况。
1. I write you to ask about… ― 我来信是询问……
I write you to ask about Melon Seeds, first and second quality.
我来信是询问有关一级品和二级品瓜子的价格。
I write you to ask about the tea of various quality.
我来信是询问各种品质的茶叶价格。
I write you to ask about your Cow Hides.
我来信是询问你们的牛皮价格。
2. Are those prices…?― 这些价格是……价吗?
Are those prices FOB or CIF ? 这些价格是离岸零售价格还是到岸价格?
Are those prices opening or closing? 这些价格是开盘价还是这样收盘价?
3. That sounds very… ― 那似乎非常……
That sounds very impressive.那似乎非常好。
That sounds very good.那似乎很好。
That sounds very reasonable. 那似乎还合理。
4. There’s one problem… ― 有一个问题……
There’s one problem. 有一个问题。
There’s one problem to be mentioned. 有一个问题要提出来。
There’s one problem that I hate to mention ,but… 有一个问题我本不愿提起，但是……
5. The price you quoted is…― 您报的价格……
The price you quoted is quite good for your country. 您报的价格相当适合贵国。
The price you quoted is a little stiff. 您报的价格有点偏高。
The price you quoted is a little stiff for exporting. 您报的价格对出口而言，有点偏高。
6. Would you please…? ― 请您…好吗?
Would you please give me a quotation? 您报个价好吗?
Would you please leave us your catalogue and price list? 您可以给我目录单和价格单吗?
Would you please tell us the quantity that can be supplied from stock?
您能告诉我们可供现货的数量吗?
Heavy enquiries witness the quality of our products.
大量询盘证明我们产品质量过硬。
As soon as the price picks up, enquiries will revive.
一旦价格回升，询盘将恢复活跃。
Enquiries for carpets are getting more numerous.
对地毯的询盘日益增加。
Enquiries are so large that we can only than allot you 200 cases.
询盘如此之多，我们只能分给你们200箱货。
Enquiries are dwindling.
询盘正在减少。
Enquiries are dried up.
询盘正在绝迹。
They promised to transfer their future enquiries to Chinese Corporations.
他们答应将以后的询盘转给中国公司
Generally speaking, inquiries are made by the buyers.
询盘一般由买方发出。
Mr. Baker is sent to Beijing to make an inquiry at China National Textiles Corporation.
贝克先生来北京向中国纺织公司进行询价。
We regret that the goods you inquire about are not available.
很遗憾，你们所询的货物现在无货。
In the import and export business, we often make inquiries at foreign suppliers.
在进出口交易中，我们常向外商询价。
交易的第一步
1. 向顾客推销商品
Dear Sir:
May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.
Yours faithfully
2. 提出询价
, 2001 We received your promotional letter and brochure today. We believe that your would do well here in the . Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..
Truly
3. 迅速提供报价
June 4, 2001 Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.
Dear sir，
Thanks for your inquiry of our XX(products).on we are in XX filed for many years，so we are confident we can do the specifications you given is still as the diameter，meterial，quantity and so on.....，so pls can you send us the details?the drawing(cad)is ok. After we confirmed，we are happy to provide you with our good quality and competitive price. Look forward your soonest reply，
Thanks and regards
xuexila
交易的尾声
15. 货物损坏报告
Dear Sirs:
Oct. 4, 2001 Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles) As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.
Sincerely
16-1. 拒绝承担损坏责任
Oct. 8, 2001 Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.
16-2. 承担赔偿责任
Gentlemen:
Oct. 8, 2001 As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.
17. 催要逾期货款
Nov. 30, 2001 It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October30. We look forward to seeing your remittance within a week.
18. 付清逾期货款
Oct. 3, 2001 We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.
根据广告询价
seeing your ad in“family life” we become interested in your silver wares of court styles. please quote us for the supply of the items listed on the enclosed query form and give your prices . shanghai. it would be appreciated if you include your earliest delivery date, terms of payment, and discounts for regular purchases.
我们看过贵公司登在《家庭生活》杂志上的广告，对你们的宫廷银器颇感兴趣。
请贵方按随函附表所列产品提供“.上海”报价，最好包括最快交货日期、付款条件及所能提供的定期购货折价。
承使馆推荐询价
we learn from the our embassy that you are producing for export hand-made shoes and gloves in natural leather. there is a steady demand here for high-class goods of this type, especially in unique designs. will you please send us your catalog, export prices and terms of payment, together with any samples you would like to let us examine.
从我国大使馆获悉贵公司制造并出口天然皮革材料的鞋类及手套。
我国有对此类高级产品稳定需求的市场，特别需要样式新颖的产品。请惠送贵公司的产品目录、出口价格、付款条件及所能提供的样品为荷。
按样品询价
we have a large demand for the supply of 50,000 meters brown serge, whose sample is enclosed to show you the shade and quality we require. please send your samples corresponding to our samples with the most reasonable price . singapore if you can supply within three months from now.
本公司需要5万公尺棕色斜纹布的大量供货。现随函附送我方所需货物的样品，以示其色调及品质。
若贵公司能在3个月内供货，请送供货样品，并提供新加坡港.最合理的报价。
贵方的稳定订户。
外贸函电的规范与否直接影响到客户对公司的印象，对于外贸人员来说，每天写外贸函电，回复函电。你的函电是否规范呢? 把直接的函电于下文对照看看。。。
说明涨价原因
Dear Sir or Madam:
Enclosed is our new price list which will come into effect the end of this month. You will see that we have increased our prices on most models. We have, however, refrained from doing so on some models of which we hold large stocks. The explanation for our increased prices stems from the fact that we are now paying 10% more for our raw materials than we were paying last year, along with some of our subcontractors having raised their prices as much as 15%.
As you know, we take great pride in our product an dare proud of the reputation for quality and dependability we have built over 15years. We will not compromise that reputation because of raising costs. We have, therefore, decided to raise the price of some of our products.
We hope you will understand our position and look forward to your cooperation.
With best regards,
Hillary
说服买家涨价之前下单
This is regarding our quotation dated 2 November, and our mail offer dated 8 November concerning the supply of widgets(小机具).We are prepared to keep our offer open until the end of this month.
For your information, the market is firm and growing. There is very little likelihood of any significant change in the visible future. As this product is in great demand and the supply is limited, to secure your order, we would recommend that you accept this offer without delay.
Yours sincerely,
对价格作出让步
Thank you for your mail. We are disappointed to hear that our price for your required product is too high for your acceptance. You mentioned that Japanese goods are being offered to you at a price approximately 8% lower than our quote.
We accept your position, but we are of the opinion that the quality of the other makes does not measure up to that of our products. Although we are keen to do business with you, we regret that we cannot accept your counter offer.
We do want to try and work with you, and meet your request, but the best we can do is to reduce our previous quotation by 3%.We hope that this will meet your approval.
We look forward to hearing from you.
答复在30日有效期的信用状付款的建议
Thank you for your order of 500b/w TV sets by your letter dated 17 July.
We have considered your proposal to pay by a 30-day letter of credit. We do not usually accept time credit; however, in view of our long and mutually beneficial relationship, we are willing to make an exception this time.
I must stress that this departure from our usual practice relates to this transaction only. This one-time accommodation does not set a precedent for future transactions.
I am enclosing our sales contract covering the order. I would be grateful if you would follow the usual procedure.
答复直接付款的要求
Thank you for your letter dated 2 October requesting payment against documents for contracts and 483.
We are pleased to say that we agree to your request. We wish, however, to make it clear that in our future transactions, involved for each transaction is less than US$5,000 or the equivalent in Renminbi. Should the amount exceed that figure, payment by letter of credit will be required.
We would like to say that this exception is allowed only in light of our long and mutually beneficial association.
如何表达在涨价前订货
Thank you for your letter of October 10 for business copiers. We are now sending you our price-list and catalog of the newest types that are under production and we can supply at once from stock.
We want to notice you that prices of copier parts and components have gone up steadily since the second half of the year. Though we have tried hard to keep our quotations down, we are afraid the margin for keeping on going like this will not long. Therefore, we suggest that you will let us have your order before further rises in costs, which will lead to a raise in prices very soon unavoidably.
感谢贵方10月10日关于商用复印机的询函。现随函奉送本公司正在生产的、并有现货供应的最新型号的产品清单和价目表。
我方想告诉贵方，自下半年以来，复印机的零、部件价格一直不断增长。尽管我方尽量压低报价，但恐怕有此余地的时间不会太久。因此，建议贵方在零、部件再次涨价，并不可避免地引起成品涨价之前便向我方订货。
要求及时供货
We understand that you are the agent for the White Tiger ties. We enclose our order for 1000 dozens of the White Tiger ties. Please note that we need these goods rather urgently as Christmas is drawing near. If you could supply goods timely for seasons, we would make repeated orders, provided prices are reasonable. Payment for the enclosed order will be made on a draft at sight under our letter of credit opened in your favor on receipt of your confirmation that the goods are sent out, and can be delivered before 1, December, .
获悉贵公司为“白虎牌领带”的代理商。兹附上1000打白虎牌领带订单一份。
请注意，由于 圣诞节 在即，本公司急需这批货物。如果贵公司能够及时供应时令货品，而且价格公道，我方将继续订货。
此票订单之货款，待确认贵方已于12月1日前发货之后，本公司即向贵公司开出见票即付的 信用证 。
要求代理商报价
We have read in China Daily that you are the exclusive agent for Hi-Fi Corporation of Africa and Asia. Would you please send us price-lists and catalogues of all the Hi-Fi wireless products and terms of payment. Please advise if you would grant special terms for an annual trade over 1 million . dollars. A visit of your representative would be appreciated. Perhaps he could bring the newest samples of the 999 hand phone, an item of growing interest here.
我方从《中国日报》上获知，贵公司为高保真公司在非洲和亚洲的独家代理商。
请惠送该公司所有无线通讯产品的目录、价目表及付款条件，并请告知，如果每年交易额达100万美元以上，是否可获得特别条件。
敬请贵方派代表来与我们洽谈，并携带最新999型手机样品，该产品在此地销路看好。
Please protect our draft on presentation.
请见票即付。
Your draft will be honoured onpresentation.
你方的汇票见票即付。
The draft was discounted in New York.
汇票已经在纽约贴现。
Our draft was dishonoured.
我们的第三十六号汇票被拒付了。
The draft has not been collected.
汇票之款尚未收进。
We’ll be unable to meet these draft.
我们无力兑付这些汇票。
We’ve drawn a clean draft on you for thevalue of this sample shipment.
我们已经开出光票向你方索取这批货的价款。
We’ve drawn on you for payment of theinvoice amounting to $20,000.
我们已经按照发票金额20，000美圆向你方开出了汇票。
The draft has been handed to the bank onclean collection.
汇票已经交银行按光票托收。
You can draw on me just as if there were aletter of credit.
您就当作有信用证一样，向我开汇票托收。
We’re sending our draft through Bank ofChina for documentary collection.
我们将汇票交中国银行按跟单托收。
We’ll draw on you by our documentary draftat sight on collection basis.
我们将按托收方式向你方开出即期跟单汇票。
We’ll draw a sight bill in favour of theExport Bank Singapore.
我们要开立一张以新加坡出口银行为收款人的即期汇票。
We’ve already remitted the amount bycheque.
我们已经将款以支票汇出。
We enclose a cheque for RMB200.
我们附上人民币200元的支票一张。
11 、Then we'd have some ideas of what you'll beneeding
那么我们就会心中有点儿数，知道你们需要什么了。
12、 I can't say for certain off-hand.
我还不能马上说定。
13、 Better have something we can get our hands onrather than just spend all our time talking.
有些实际材料拿到手总比坐着闲聊强。
14、 It'll be easier for us to get down to factsthen.
这样就容易进行实质性的谈判了。
15 、But wouldn't you like to spend an extra day ortwo here?
你们不愿意在北京多待一天吗?
16、 I'm afraid that won't be possible,much as we'dlike to.
尽管我们很想这样做，但恐怕不行了。
17 、We've got to report back to the headoffice.
我们还要回去向总部汇报情况呢。
18、 Thank you for you cooperation.
谢谢你们的合作。
19 、We've arranged our schedule without anytrouble.
我们已经很顺利地把活动日程安排好了。
20、 Here is a copy of itinerary we have worked outfor you and your you please have a look at it?
这是我们为你和你的朋友拟定的活动日程安排。请过目一下，好吗?
Dear madam，
We knew your name and address from the website of and note with pleasure the items of your demand just fall within the scope of our business line. First of all， we avail ourselves of this opportunity to introduce our company in order to be acquainted with you.
Our firm is an exporter of various WOMEN'S CARDIGAN. We highly hope to establish business relations with your esteemed company on the basis of mutual benefit in an earlier date. We are sending a catalogue and a pricelist under separate cover for your reference. We will submit our best price to you upon receipt of your concrete inquiry.
We are looking forward to receiving your earlier reply.
Yours faithfully，
Xiaomin ma， Manager
YUNZHOU WESTERN TRADING CORP
1、 I've come to make sure that your stay inBeijing is a pleasant one.
我特地为你们安排使你们在北京的逗留愉快。
2 、You're going out of your way for us, Ibelieve.
我相信这是对我们的特殊照顾了。
3 、It's just the matter of the schedule,that is,ifit is convenient for you right now.
如果你们感到方便的话，我想现在讨论一下日程安排的问题。
4 、I think we can draw up a tentative plannow.
我认为现在可以先草拟一具临时方案。
5 、If he wants to make any changes,minoralternations can be made then.
如果他有什么意见的话，我们还可以对计划稍加修改。
6 、Is there any way of ensuring we'll have enoughtime for our talks?
我们是否能保证有充足的时间来谈判?
7、 So our evenings will be quite full then?
那么我们的活动在晚上也安排满了吗?
8 、We'll leave some evenings free,that is,if it isall right with you.
如果你们愿意的话，我们想留几个晚上供你们自由支配。
9、 We'd have to compare notes on what we'vediscussed during the day.
我们想用点时间来研究讨论一下白天谈判的情况。
10、 That'll put us both in the picture.
这样双方都能了解全面的情况。
Would you please send us your catalogue together with detailed quotations?
请寄样品目录单及详细价格单好吗?
Would you inform us of the prices at which you can supply?
请告之你方能出示的价格好吗?
Would you please give me an indication of the price? 请你们提出一个估计价格好吗?
7. May I…? ― 我可以……吗?
May I know the main line you deal in?
请问你方主要经营哪些种类商品?
May I have a price list with specifications? 能给我一份注有货物规格的价格单吗?
May I take the catalogue back with me so that I may be able to look into it more closely?
请问我能否把目录单带回去进一步研究一下?
8. We’d like to … ― 我们想……
We’d like to know your availability and conditions of sale of this line.
我们想了解一下贵方在这方面的供货能力及销售条件。
We’d like to have your lowest quotations CIF Seattle.
我们希望你报西雅图 CIF 最低价。
We’d like to place a large order with you if the price is favourable.
若贵方价格优惠，我方可以向你方大量订货。
9. Could you…? ― 你们能……吗?
Could you make offers for the items listed in your catalog.
目录中所列的商品你们能报价吗?
Could you tell me the prices of these goods? 你们能报一下这些产品的价格吗?
Could you give us an indication of your price? 请你们先提出一个估计价格好吗/
Could you give us some idea about your prices? 请你们介绍一下你方的价格好吗?
要求按现金提货方式装运订货
Thank you for your order dated 28 April for 40 widgets. We would like to arrange for immediate shipment. Unfortunately, we do not have sufficient credit information to offer you open account terms at this time. Would it be acceptable to ship this order cash on delivery?
If you wish to receive open account terms for your next order, please provide us with the standard financial statement and bank reference. This information will be held in the strictest confidence.
延迟付款
Thank you for your letter dated 24 March. We are very sorry to hear about your company’s current financial problems.
We have considered your request to delay payment of your outstanding balance of US$ until 1 May of this year. We are happy to tell you that we can agree to your proposal.
We must add, however, that this preferential treatment is being given only because of your current circumstances. It cannot be taken as a precedent for our future commercial relationship.
We wish you better times ahead.
确认供货
As a result of our recent exchange of information, we have a strong interest to work with your proposal.
Please see the following terms and conditions as a confirmation of the start of our business relationship.
Product Name:
Spec. Number:
Quantity:
Price:
Packing:
Payment:
We hope that this first transaction will come to a successful conclusion for both of us. We look forward to continuing a mutually beneficial trade between our companies.
Yours faithfully,
敬启者；
我们从阿里巴巴得知贵公司的名称。
我们公司是一个专营纺织品的大规模的公司，在世界市场上享有良好的声誉。现在，我方公司将会每月为贵公司能提供新的设计。
我方公司将写信与贵公司建立直接的业务关系。
如果贵公司想要下订单，请告知，如按贵公司的有需要我们将很乐意求提供我们的.设计样本册，为了更好的准备货物如有现货订单，我方在收到你方订单之后三天之内装运。
我们期待你的回复。
敬上，
范文二：
Dear Sirs;
The Bbank of Cchina Shanghai Branch has informed us that your company is a large importer of textiles products. We have the pleasure of introducing ourselves to you ,our company is as a local
the largest textile manufactures in our area. Enclosed please find varies pictures of a variety of our quality textiles picture products.
Besides, we are desirous of the details of your requirement, so as to provide better service.
1 Your specialized in market/
2 Categories of your specialized products
We are looking forward to establishing long-term business relations.
Best regards
范文三：
March 7,
Dear sirs,
We have your name from Messrs. Smith Co.
Our company is a large leading cooperation specializing in textiles items. We have been engaged in this line for 20 years, ()and have business relations with many countries in Southeast Asia.
We are writing you to enter into direct business relations with you. We hope you can send us the latest product catalog and pricelist.
We are looking forward to your inquiry.
Yours Sincerely,
Jone Smith
Manager of Import Department
范文四：
Thank for your letter of March 7th, informing us of your interest in our product. We look forward to establishing positive business relationship with your corporation.
We are mainly dealing in the export of Chinese light industrial products. We are convinced that our joint business efforts will be to our mutual benefits.
As requested, a booklet including a general introduction of our latest product catalog together with our samples. Should you require any further information, please do not hesitate to let us know.
取消订货
Dear Sirs: Oct. 2,
We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our
buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.
谅解迟运原因
Gentlemen: Oct. 2, 2001
We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival.
货物损坏报告
Dear Sirs: Oct. 4, 2001
Upon arrival of your shipment, the ship's agents noticed that case No. 5 was maged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles) As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable.
Please send us replacements for the broken articles; we await your reply in due course.
拒绝承担损坏责任
Dear Sirs: Oct. 8, 2001
Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.
承担赔偿责任
Gentlemen: Oct. 8, 2001
As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.
催要逾期货款
Dear Sirs: Nov. 30, 2001
It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a
week.
To_ue_com
付清逾期货款
Dear Sirs: Oct. 3, 2001
We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.
Sorry for my late reply，i discuss with our boss for a long time， but regarding the price，it is near our bottom line，you know the market is changing everyday，and it is hard to cut more on cost as we need the products with best quality.
But we treasure our first cooperation，so we allow you a 2%discount，this is the best i can do for you.
I hope that if you have the will to cooperate，pls don’t just focus on the price，the most important is the quality，i think.
If you any comments ，pls let me know.
Angela
外贸业务书写英文邮件的注意事项
1、发邮件无subject主题，或者随便找一个以前的邮件直接回复一下。
后果：以前的邮件是针对以前的某一件事情，邮件正文和主题都和现在的事情无关.导致买家一头雾水，无法快速辨认。
2、邮件下方无签名(包括人名，公司名字，联系方式等)或者只有中文名字。
后果：导致买家不知道你是谁?要知道，买家会接触，联系很多国家的不同供应商，你在一段时间没有和买家联系后，突然发过去个邮件，对方很难判断你是谁?来自什么国家的什么公司?
3、邮件的发件人不要用中文。如联想公司张三，“联想公司张三”很有可能会在买家那里显示乱码，哪怕不是乱码，对方也不一定可以看懂中文。
4、买家如果已经CC，把邮件抄送给第二个人，或者抄送给2个人以上(可能是买家的同事或者主管)，你回复的时候要按“reply all”，而不要只回复发件的那个人.买家发邮件CC的目的是希望多个人了解到目前此事的进展情况，你有义务回复全部的人。
5、回复买家邮件的时候要“reply with all history”，不要把历史记录删除，否则买家不知道先前发生的事情和交流的内容。也不要随意改变邮件的主题。一件事情，一个产品的邮件要保持一个邮件主题。
6、不要用晦涩难懂的缩写，我们不是在发电报.如hv：have等.以免产生误解.也不要用俚语。
7、重要的内容可以用bold粗体加粗或者用大写。
8、不要全部用大写字母写邮件正文。如THANK YOU FOR YOUR EMAIL DATED NOV17，
9、如果事情比较复杂，繁多的话，可以用1234 注明.表达要简洁，直接，明确.不要把很多事情写在一段中，显得非常冗长，没有条理性。如果不了解可以上”多美丽买卖搜索”看看。
10、不要用过多的感叹号。你在一个邮件中用了过多的感叹号，效果是和你一个都不用是一样的。
11、每一段中间要空一行，方便别人阅读。
12、如果你是初学者，学习模仿以英语为母语的买家的写邮件方式也不失为一种有效的方法。
外贸业务书写英文邮件范文
1、交易的第一步
(1)向顾客推销商品
Dear Sir: May 1,
Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.
亲爱的先生：5月1日
关于我们的新产品，鹿山地自行车，已从世界各地的调查。从用户的报告证实了我们所知道的，在它被投放市场之前，它是最好的山地自行车。随函寄上我们的小册子。
你的忠实的
(2)提出询价
Dear Sir: , 2001
We received your promotional letter and brochure today. We believe that your would do well here in the . Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon..
亲爱的先生：1日，2001
今天我们收到了你的宣传信和小册子。我们相信你会做的很好，在这里，在美国，请您给我们的价格和销售方面的进一步细节。我们要求你们尽一切努力报有竞争力的价格，以确保我们的业务。我们盼望着不久能收到您的消息。
真诚的
(3)迅速提供报价
Dear Sir: June 4, 2001
Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.
亲爱的先生：206月4日
感谢你对六月一日关于鹿山地自行车的调查。它给我们带来了很大的乐趣，连同目录和价格表上的技术信息的模型。在研究了价格和贸易条件之后，你会明白为什么我们正在努力满足需求。我们期待着为您服务的机会。
2、交易的契机
(4)如何讨价还价
Dear Sir: June 8, 2001
We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.
Yours truly
亲爱的先生：2001年6月8日
我们已经收到你方价格单并仔细研究了。然而，你方报价的价格水平太高，对这个市场，如果你准备给我们一个10%的折扣为200的数量，我们会同意你方的报价。你应该注意到，一些降价将证明自己的业务增加。我们希望很快收到你的来信。
(5)同意进口商的还价
Dear Sirs: June 12, 2001
Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.
亲爱的先生们：2001年6月12日
感谢你六月八日的来信。我们已接受你方提出的条件的报盘。随函附上我方将发现一个特别的价格表，我们相信会满足你方价格的。你应该注意到，在原材料的最新发展，影响了这个产品的成本差。然而，为了你方的订单，我们的价格一直在下降。
(6)拒绝进口商的还价
Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.
感谢你六月八日的来信。很遗憾，我们不能满足你的条件。我们必须指出，市场的下跌给我们留下了很少或根本没有利润的利润率。我们必须要求你在价格方面的激烈今后的订单。目前提供的200的最好的折扣是5%。我们目前的情况给我们留下了讨价还价的余地。我们希望你能重新考虑这个提议。
(7)正式提出订单
Dear Sir: June 15, 2001
We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.
亲爱的先生：2001年6月15日
我们已经讨论了你方5%的报价，并接受所报的条款。我们准备给你的产品一个试验，只要你能保证交货或在九月二十日之前。在这种情况下，所附订单是严格的。在本日期之后，我们保留拒绝交货和/或取消订单的权利。
(8)确认订单
Dear Sir: June 20, 2001
Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.
亲爱的先生：2001年6月20日
非常感谢您6月15日订购200辆鹿山地车的订单。我们将尽一切可能的努力加快交货。我们会通知你发货日期。我们随时都在你的服务。
(9)请求开立信用证
Gentlemen: June 18, 2001
Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.
先生们：2001年6月18日
谢谢你的订单599号。为了执行它，请打开一个不可撤销的信用证金额为50000美元，在我们的青睐。此帐户将可在9月20日之前。抵达后的信用证，我们将按要求包装和装运订单。
(10)通知已开立信用证
Dear Sir: June 24, 2001
Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.
亲爱的先生：2001年6月24日
感谢您6月18日的来信，详细介绍了您的条件。根据你方开立不可撤销信用证的要求，我方已指示北京市商业银行开立以你方为50000美元的信用证，有效期至9月20日。当订单已被执行时，请传真通知我们。
(11)请求信用证延期
Dear Sir： Sep. 1, 2001
We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to .
亲爱的先生：2001年9月1日
我们很遗憾地报告说，尽管我们的努力，我们无法保证交货的商定的日期，由于在我们的工厂罢工。我们担心你方信用证在装运前将到期。因此，请解释一下我们的情况，给您的客户确保他们同意延长L/C到9月30日。
(12)同意更改信用证
Gentlemen: Sept. 5, 2001
We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.
先生们：9月5日，2001
我们今天收到了你的信，并通知了我们的客户你的情况。根据要求，我们已指示北京市商业银行将信用证延长至9月30日，包括。请让我们了解任何新的发展。
同意修改付款条件
We thank you for your letter dated 6 June and are pleased to acknowledge your order No. 463 of the same date for ceramic tiles.
The modified terms of payment you propose are quite acceptable and a telex has been dispatched to you to this effect.
All the items in your order can be supplied from stock and will be packed and shipped immediately upon the remittance by telegraphic transfer being received.
The following documents will be air mailed to you immediately after shipment is made:
1. Bill of lading in duplicate
2. Invoice, FOB Shanghai in triplicate
3. Guarantee of quality
We will, of course, notify you by telex as soon as your order is shipped.
You can rely on us to give prompt attention to this and any future orders you may place with us.
就要求以承兑交单付款作答复
Thank you for your request for a trial delivery of ceramic resistors but regret to say that we cannot agree to your proposal.
As an exception, the best we can do for the trial delivery is to offer you direct payment at sight terms.
If you accept our proposal, you run very little risk, since our brand products are well known for the quality, attractive design and reasonable price. Our lines sell very well all over the world and have done so for the last 30 years. We do not think you will have any difficulty in achieving a satisfactory performance with this item.
If you find our proposal acceptable, please let us know and we can then expedite the transaction.
要求开立信用状
This is in regards to your order for 5,000widgets and our sales confirmation No. 341. We would like to remind you that the delivery date is approaching and we have not yet received the covering letter of credit.
We would be grateful if you would expedite the establishment of the L/C so that we can ship the order on time. In order to avoid any further delay, please make sure that the L/C instructions are in precise accordance with the terms of the contract.
We look forward to receiving your response at an early date.
修改信用状
Your letter of credit issued by the Royal Bank of Canada has arrived.
Upon further examination, we have found that transshipment and partial shipment are not allowed.
As direct sailings to Portugal are infrequent, we have to transshipment may be necessary. With regard to partial shipment, it would speed matters up if we have in stock instead of waiting for the whole shipment to be completed.
With this in mind, I send you a letter today asking for the letter of credit to be amended to read “part shipment and transshipment allowed”.
I trust this amendment will meet your approval and you will send e-mail to us that effect without delay.
延长信用状期限
Thank you for your letter of credit covering your order for 10,000 widgets.
We regret to say that, owing to a delay on the part of our suppliers, we will not be able to get the shipment ready before the end of this month. We faxed you earlier today to that effect.
We expect that the consignment will be ready for shipment in the early part of August. We are arranging to ship it on the Great Wall-sailing from Shanghai on 7 August.
We are looking forward to receiving your faxed extension to the letter of credit so that we can effect shipment of the goods.
We send our sincere apologies for the delay and trust that it will not inconvenience you.
请示提供信用资料
Thank you for you interest in our products. We hope the samples we sent you on 5 February were up to your expectations.
We would like to sort out the credit formalities as soon as possible possible so that we can begin trading. Could you provide us that we can begin trading. Could you provide us with the requisite financial information so that we can open your new account immediately?
Please include a recent financial statement, the name of your bank and references,together with any other relevant credit details. The information you provide will, of course, be held in the strictest confidence.
We look forward to a long and prosperous relationship with your company.
拒绝赊销
Thank you for your order No. 6565 dated 1 July for 100widgets.
I regret to say that our records show that we do not have sufficient letter of credit. We can fulfill your order only upon the receipt of a confirmed, irrevocable letter of credit.
We are sorry for the delay and await your instructions.
外贸询盘邮件包含什么要素
Foreign trade inquiry mail
外贸询盘邮件中最重要的部分是报价本身的产品列表细节，务必要清晰、明确。为了减少和供应商之间的来来回回的英文询价邮件沟通，务必在最初的时候就非常明确产品的需求。如何开发外贸客户，如何开发新客户新市场！
开发外贸客户是企业拓展国际市场、提高出口业绩的必要手段。
以下是几个关键的方面，可以帮助企业快速开发外贸客户。
首先，企业需要了解目标市场和潜在客户的需求和偏好。
第三，参加国际展会和商务考察也是开发外贸客户的有效手段。
总的来说，外贸业务员开发新客户维护老客户是日常主要工作，外贸业务员开发全球新市场新客户非常重要，有了外贸客户资源积累也就有了铁饭碗，外贸客户资源积累越多铁饭碗也就越牢固，开发外贸客户的方法很多，需要多方面考虑，选择性价比高的方法。
欢迎大家交流补充。
回复 询盘 告知无货
Referring to your letter of 5 June, we very much regret that we are unable to make you an offer for the goods you demand. The reason is that the product you need has been out of stock. What’s more our manufacturers have declined orders because of shortage of raw materials.
We shall, however, file your inquiry and cable you our offers as soon as we have got supplies.
我方收到贵公司6月5日来函，但非常遗憾，我方无法对贵方所需产品报盘。其原因是，此货品在我处已经脱销。而且，由于原料短缺，生产厂家已经拒绝了我方订单。
我方已将贵方询函备案，一经有货，我方将以电报报盘。
回复 询盘 ，量大折价
We are pleased to receive your letter of 5 July and enclose our catalogue and price list. Also by separate post we are sending you the samples of our products. Our catalogue contains items and their specifications of our supplies. Through comparing our prices with those of other suppliers, you will appreciate the moderate prices of ours. For a total purchase of not less than 100,000 and not more than 200,000 American dollars, we would allow a discount of 10% and for a purchase larger than 200,000 American dollars, we would allow a 20% special discount.
很高兴收到贵公司7月5日来函。现寄上产品目录与价目表。同时另封寄去样品，请查收。
所寄产品目录包括本公司产品的品名、规格。与其他厂商的价格比较，我方的报价定会使贵方满意。
凡总定购量超过100,000美元但不足200,000美元者，我方将给予10%的折扣;凡总定购量超过200,000美元者，我方将给予20%的折扣。
如何追问买方意见
In reply to your inquiry we sent you on May 25 a copy of illustrated catalog of our electric products. As we have not heard from you since, we would like to ask whether you have had received our reply and what opinion you have on our products. We are always ready to serve you and should be grateful for your reply.
在5月25日我方对贵方询函的回函中，已寄去本公司电器产品的附图目录。因迄今尚未接到贵方的消息，特致函询问，贵方是否已收到我方回函，并征求贵方对本公司产品的意见。我方随时愿意效劳，若承蒙贵方惠赐回函，当不胜感激。
如何询问参展条件
From yesterday’s Morning Paper we have learned that you are now taking applications from exhibitors for the 2000 Canton Fair. We hope you would send us a copy of detailed conditions for application, such as size of each booth, fees for rent, and time schedule for moving in, etc., as well as the time limit for application.
从昨天《晨报》上获悉，贵单位正在征集“2000年 广交会 ”的参展申请。希望贵方能将展位大孝租用展位价格、进场时间、最迟申请日期等详细情况通知我方。
请求开立信用证
Thank you for your order No. 599. In order to e_ecute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.
通知已开立信用证
Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fa_ when the order has been e_ecuted.
请求信用证延期
We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be e_pire before shipment. Therefore, please e_plain our situation to your customers and secure their consent to e_tend the L/C to .
同意更改信用证
We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to e_tend the L/C up to and including September 30. Please keep us abreast of any new development.
外贸邮件注意事项
9、如果事情比较复杂，繁多的话，可以用1234 注明.表达要简洁，直接，明确.不要把很多事情写在一段中，显得非常冗长，没有条理性。如果不了解可以上”多美丽买卖搜索“看看。
1. 向海外买家推销商品
Dear Sir: , 2008
3. 向海外客户迅速提供报价
Dear Sir: June 4, 2008
4. 外贸报价如何讨价还价
Dear Sir: June 8, 2008
5-1 同意进口商的还价
Dear Sirs: June 12, 2008
5-2 拒绝进口商的还价
6. 正式提出订单
Dear Sir: June 15, 2008
7. 确认订单
Dear Sir: June 20, 2008
8. 请求开立信用证
Gentlemen: June 18, 2008
Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in ou* **vor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.
9. 通知已开立信用证
Dear Sir: June 24, 2008
Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in you* **vor, valid until Sep. 20. Please advise us by fax when the order has been executed.
10. 请求信用证延期
Dear Sir： Sep. 1, 2008
We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at ou* **ctory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to .
11. 同意更改信用证
Gentlemen: Sept. 5, 2008
12. 抱怨发货迟延
Dear Sirs: Sept. 25, 2008
Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.
13. 处理海外买家的抱怨
Gentlemen: Sept. 30, 2008
In response to your letter of , we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the next day.
14-1 取消订货
Dear Sirs: Oct. 2, 2008
We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.
14-2 谅解迟运原因
Gentlemen: Oct. 2, 2008
Dear Sirs: Oct. 4, 2008
Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles)
As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.
Dear Sirs: Oct. 8, 2008
Gentlemen: Oct. 8, 2008
Dear Sirs: Nov. 30, 2008
It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October 30. We look forward to seeing your remittance within a week.
Dear Sirs: Oct. 3, 2008
We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in ****** your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.
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