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关键词：外贸函电；语料库；语块；语块分析
一、外贸函电课程教学中问题所在
1.函电范文中的单词和词组都有其特殊的含义，就是结合外贸专业的词汇，造成学生无法对函电进行正确理解。
2. 由于语法应用能力严重不足，中式思维影响干扰大，造成学生写出来的外贸函电，语病多，结构混乱，中式英语特征明显。
二、本研究解决的问题
外贸函电教学质量的高低将很大程度上决定学生将来能否走上外贸行业的工作岗位，以及在外贸工作岗位上的表现。本研究就是要将语料库通过对大量实际外贸函电内容按外贸职能对课程中各个环节的用语语块进行分析，使外贸函电教学变得相对轻松高效和实用，从而使得学生能毕业即能就业，充分适应外贸企业的要求。
三、理论依据
1. 语块（chunk）的定义
对语块的定义一直存有争议，对于语块的研究始于上世纪70 年代Bolinger（1976）在转换生成语法居主流地位的背景下，提出了语言内容不仅靠语法规则无限生成言语还给我们提供了巨大数量的预制件（prefabs）。 Wray（2002）把它界定为一串预制的连贯或者不连贯的词或其他意义成分，它整体存储在记忆中，使用时直接提取，无需语法生成和分析. Wray 的定义比较全面，涵盖了学者们所提出的语块具有整体预制的，结构相对固定，易于提取的特点。
2. 语料库
语料库（corpus，复数为 corpora）一词源于拉丁语，原指body现在我们所说的语料库往往指的是一个，电子文本集一个小型文本集并不是真正的语料库，真正意义上的语料库是一个按照一定的采样标准采集而来的，能够代表一种语言或某语言的某种变体或文类。
四、外贸函电语料库的构建
1. 外贸函电语料库的内容选取
根据Biber（1995）的理论，语料库的代表性体现在以下两个方面：1）语料库所包含的文本类型的范围，即语料的群体；2）群体内部的层次分类。
同意修改付款条件
Dear Sir or Madam:
We thank you for your letter dated 6 June and are pleased to acknowledge your order No. 463 of the same date for ceramic tiles.
The modified terms of payment you propose are quite acceptable and a telex has been dispatched to you to this effect.
All the items in your order can be supplied from stock and will be packed and shipped immediately upon the remittance by telegraphic transfer being received.
The following documents will be air mailed to you immediately after shipment is made:
1. Bill of lading in duplicate
2. Invoice, FOB Shanghai in triplicate
3. Guarantee of quality
We will, of course, notify you by telex as soon as your order is shipped.
You can rely on us to give prompt attention to this and any future orders you may place with us.
Yours sincerely,
Hillary
就要求以承兑交单付款作答复
Thank you for your request for a trial delivery of ceramic resistors but regret to say that we cannot agree to your proposal.
As an exception, the best we can do for the trial delivery is to offer you direct payment at sight terms.
If you accept our proposal, you run very little risk, since our brand products are well known for the quality, attractive design and reasonable price. Our lines sell very well all over the world and have done so for the last 30 years. We do not think you will have any difficulty in achieving a satisfactory performance with this item.
If you find our proposal acceptable, please let us know and we can then expedite the transaction.
要求开立信用状
This is in regards to your order for 5,000widgets and our sales confirmation No. 341. We would like to remind you that the delivery date is approaching and we have not yet received the covering letter of credit.
We would be grateful if you would expedite the establishment of the L/C so that we can ship the order on time. In order to avoid any further delay, please make sure that the L/C instructions are in precise accordance with the terms of the contract.
We look forward to receiving your response at an early date.
修改信用状
Your letter of credit issued by the Royal Bank of Canada has arrived.
Upon further examination, we have found that transshipment and partial shipment are not allowed.
As direct sailings to Portugal are infrequent, we have to transshipment may be necessary. With regard to partial shipment, it would speed matters up if we have in stock instead of waiting for the whole shipment to be completed.
With this in mind, I send you a letter today asking for the letter of credit to be amended to read “part shipment and transshipment allowed”.
I trust this amendment will meet your approval and you will send e-mail to us that effect without delay.
延长信用状期限
Thank you for your letter of credit covering your order for 10,000 widgets.
We regret to say that, owing to a delay on the part of our suppliers, we will not be able to get the shipment ready before the end of this month. We faxed you earlier today to that effect.
We expect that the consignment will be ready for shipment in the early part of August. We are arranging to ship it on the Great Wall-sailing from Shanghai on 7 August.
We are looking forward to receiving your faxed extension to the letter of credit so that we can effect shipment of the goods.
We send our sincere apologies for the delay and trust that it will not inconvenience you.
请示提供信用资料
Thank you for you interest in our products. We hope the samples we sent you on 5 February were up to your expectations.
We would like to sort out the credit formalities as soon as possible possible so that we can begin trading. Could you provide us that we can begin trading. Could you provide us with the requisite financial information so that we can open your new account immediately?
Please include a recent financial statement, the name of your bank and references,together with any other relevant credit details. The information you provide will, of course, be held in the strictest confidence.
We look forward to a long and prosperous relationship with your company.
拒绝赊销
Thank you for your order No. 6565 dated 1 July for 100widgets.
I regret to say that our records show that we do not have sufficient letter of credit. We can fulfill your order only upon the receipt of a confirmed, irrevocable letter of credit.
We are sorry for the delay and await your instructions.
询盘 并邀请访问
we had your enclosed drawings of 5 types of machines in your letter feb. 2, . would you please inform us by return of the price, discounts, terms of payment and the time when you can deliver them. if your quotations are suitable and the quality proves good, we’ll be pleased to invite your representative over for detailed discussion.
我方收到贵方2月2日函及随函所附有关5种机械的图纸。
请函报有关机械的价格、折扣、付款方式及最早的交货时间。
如果报价合理并能证明质量优秀，我方将邀请贵方的代表过来详谈。
如何索要产品目录
we get your name and address from your local chamber of are an importer of plastic products and we would appreciate it if you would send us your catalogue in the new year.
我方从贵公司的商会获知你们的名称与地址。
本公司经营塑料制品的进口业务，希望能够得到贵公司明年的产品目录。
按产品图片询盘
in your letter of december 3, 2000, we got your enclosed price list and catalogue, we found that one of your goods is to our satisfaction, so we are now post its picture back to you. would you please inform us in detail its price, terms of payment and terms of shipment. we hope you would quote us the most reasonable price. as we have a large population here, if the goods are sold well, we are sure to place regular orders with you.
收到贵方月3日函及所附价目单和产品目录。我方看中其中的一种产品，现将其图片寄还。
请祥报该产品的价格、付款方式及装运条件。希望得到贵方最合理的报价。我国人口众多，如果销路好，我方一定会成为
商务英语函电是国际商务往来中经常使用的联系方式，是开展对外贸易业务和有关商务活动的基础及重要工具，因此,熟悉运用并正确理解商务英语函电出现的新特点，是顺利进行商务业务活动的前提和条件。
（一） 作用地位中心化
随着世界一体化步伐的加快，国际间商务合作日益加强。在我国加入世界贸易组织后，与其他成员国的经济交往日趋频繁，对外经济贸易和技术合作迅速发展。对外贸易不断发展，而商务英语函电在当今世界贸易蓬勃发展之际，是国际商业交往中必不可少的手段，对外贸易的各个环节大多通过函电进行。从建立业务关系到达成交易，执行合同，以及执行合同过程中的纠纷等，大都需通过函电解决。因而，对外贸易又被称为“单据贸易”。在对外贸易的操作实务中，贸易各环节所有的交往函电都构成重要的依据。特别是当产生贸易纠纷时，它有可能左右纠纷解决的结果。对外贸易越来越依赖于单据交换的过程，商务英语函电的中心化作用也日渐明显。
（二） 传输方式信息化
交货条件
交货delivery 轮船steamship(缩写)
装运、装船shipment 租船charter (the chartered shep) 交货时间 time of delivery
定程租船voyage charter; 装运期限time of shipment 定期租船time charter
托运人(一般指出口商)shipper,consignor
收货人consignee
班轮regular shipping liner 驳船lighter
舱位shipping space 油轮tanker
报关clearance of goods 陆运收据cargo receipt
提货to take delivery of goods
空运提单airway bill 正本提单original B\\L
选择港(任意港)optional port
选港费optional charges
选港费由买方负担 optional charges to be borne by the Buyers 或 optional charges for Buyers account
一月份装船 shipment during January 或 January shipment
一月底装船 shipment not later than .或shipment on or before .
一/二月份装船 shipment during Jan./Feb.或 Jan./Feb. shipment
在......(时间)分两批装船 shipment during....in two lots
在......(时间)平均分两批装船 shipment during....in two equal lots
分三个月装运 in three monthly shipments
分三个月，每月平均装运 in three equal monthly shipments
立即装运 immediate shipments
即期装运 prompt shipments
收到信用证后30天内装运 shipments within 30 days after receipt of L/C
允许分批装船 partial shipment not allowed partial shipment not permitted
partial shipment not unacceptable
交易磋商、合同签订
订单 indent 订货;订购 book; booking
电复 cable reply 实盘 firm offer
递盘 bid; bidding 递实盘 bid f，
还盘 counter offer 发盘(发价) offer
发实盘 offer firm 询盘(询价) inquiry; enquiry
指示性价格 price indication
速复 reply immediately
参考价 reference price
习惯做法 usual practice
交易磋商 business negotiation
不受约束 without engagement
业务洽谈 business discussion
限**复 subject to reply **
限* *复到 subject to reply reaching here **
有效期限 time of validity
有效至**: valid till **
购货合同 purchase contract 销售合同 sales contract
购货确认书 purchase confirmation
销售确认书 sales confirmation
一般交易条件 general terms and conditions
以未售出为准 subject to prior sale
需经卖方确认 subject to sellers confirmation
需经我方最后确认 subject to our final confirmation
贸易方式
INT (拍卖auction) 寄售consignment
招标invitation of tender
投标submission of tender
一般代理人agent 总代理人general agent
代理协议agency agreement
累计佣金accumulative commission
补偿贸易compensation trade
(或抵偿贸易)compensating/compensatory trade
(又叫：往返贸易) counter trade
来料加工processing on giving materials
来料装配assembling on provided parts
独家经营/专营权exclusive right
独家经营/包销/代理协议exclusivity agreement
独家代理 sole agency; sole agent; exclusive agency;
exclusive agent
品质条件
品质 quality 原样 original sample
规格 specifications，
说明 descrīption 对等样品 countersample
标准 standard type 参考样品 reference sample
商品目录 catalogue 封样 sealed sample
宣传小册 pamphlet 公差 tolerance
货号 article No. 花色(搭配) assortment
样品 sample 5% 增减 5% plus or minus
代表性样品 representative sample
大路货(良好平均品质)fair average quality
商检仲裁
索赔 claim 争议disputes
罚金条款 penalty 仲裁arbitration
不可抗力 force Majeure 仲裁庭arbitral tribunal
产地证明书certificate of origin
品质检验证书 inspection certificate of quanlity
重量检验证书 inspection certificate of weight (quantity)
**商品检验局 **commodity inspection bureau (*.)
品质、重量检验证书 inspection certificate
数量条件
个数 number 净重 net weight
容积 capacity 毛作净 gross for net
体积 volume 皮重 tare
毛重 gross weight
溢短装条款 more or less clause
外 汇
外汇 foreign exchange 法定贬值 duation
外币 foreign currency 法定升值 ruation
汇率 rate of exchange 浮动汇率floating rate
国际收支 balance of payments 硬通货 hard currency
直接标价 direct quotation 软通货 soft currency
间接标价 indirect quotation 金平价 gold standard
买入汇率 buying rate 通货膨胀 inflation
卖出汇率 selling rate 固定汇率 fixed rate
金本位制度 gold standard 黄金输送点 gold points
铸币平价 mint par 纸币制度 paper money system
国际货币基金 international monetary fund
黄金外汇储备 gold and foreign exchange reserve
汇率波动的官定上下限 official upper and lower limits of fluctuatio
【关键词】外贸函电 现状 问题 改革
自2001年我国加入世界贸易组织以来，我国对外贸易增长强劲，增速明显高于全球的平均增速，2013年我国超越美国成为第一货物贸易大国。2014年“一带一路”战略的提出为我国外贸的发展提供了新的战略机遇期。外贸人才的整体需求将进一步扩大，对外贸人才的要求也将进一步提升。外贸函电作为外语外贸类专业的核心课程，是毕业生从事外贸工作的重要工具，也是外贸从业能力的核心内容。因此，高职院校外贸函电课程也应进行新的改革探索以适应新的形势和要求。
一、外贸函电课程性质及定位
外贸函电是外贸业务中涉及的各种函件、电子邮件、传真等的总称，是外贸业务中客户双方相互沟通交流的主要方式。该课程旨在培养学生在外贸业务中与客户进行英文书面沟通的能力，恰当处理进出口业务中往来函电的能力，帮助学生为毕业后将要从事的外贸工作打下良好的基础。
二、外贸函电教学现状及问题
外贸函电课程的特点要求从事教学的老师不仅较高的英语语言能力还要有丰富的国际贸易知识。但是现在大部分老师来自英语教育专业，缺乏外贸实践工作经验，课堂教学和实际操作容易脱节。国际贸易专业的老师来教授此课程往往无法把握英语语言教学的规律，尤其是写作课堂教学技巧，容易出现重专业知识轻写作技能训练的局面。
外贸函电课程要求学生具有较好的英语语言基础和国际贸易知识。当前高职学生英语水平参差不齐，差异性较大。外贸类专业学生掌握国际贸易知识较扎实，但英语水平参差不齐，整体较薄弱，需要他们更好地发挥主观能动性来提升英语语言能力以达到课程的要求。外语类专业学生具有较好的语言基本功，但是国际贸易知识学习不够系统全面，因此需要他们课下多查阅相关资料以弥补专业知识上的不足。
目前外贸函电教材种类繁多，围绕项目化教学、基于工作过程等教学模式也做了一些积极的改善。但是教材中诸如电报、电传等内容已过时，另外信例比较陈旧，过于书面化，未能体现出信息化时代简明、便捷的时代特色。教材呈现的是一个完整的贸易流程，但是其中的案例不连贯，前后不统一，不利于学生把握整个贸易流程。
在教学模式上，许多老师都进行了一些积极的探索和尝试，也多采用多媒体课堂，但是在强调教的同时容易忽视了学生的学，未能以学生为主，学生经常处于被动接受状态。课堂上以国际贸易知识链接和案例分析为主，多让学生课下练习写作，多数学生参照样信进行仿写，学生分析和解决实际问题的能力比较欠缺，很难将所学知识融汇贯通，无法适应外贸工作的实际要求。
从工学结合的角度来说，外贸函电课程缺少实践的机会。一是由于一单外贸通常需要几个星期或几个月，课程本身安排上无法实现。另一个原因是外贸因考虑到客户信息、财务等商业机密不愿意让实习学生接触。工学结合的实施遇到了挑战。
三、外贸函电教学改革的思路和方法
（2）通过调研明确改革思路。通过对外贸行业的调研和外贸企业的走访，以及毕业生的信息跟踪和反馈，充分了解企业对外贸人才的任职要求，参照“外贸业务员”职业标准，进行整体化职业分析，确定外贸业务员的典型工作任务，并分析确定其对学生知识、能力、素质的基本要求，在此分析的基础上，对照外贸业务流程，进行基于工作过程的课程开发。
（2）以工作过程为导向，项目引导、任务驱动的教学模式。基于工作过程的课程开发已经成为高职教育课程改革的主要趋势。 外贸函电课程应以提高学生的职业能力为切入点，实现教学内容项目化，以项目中的典型工作任务为载体，以完成工作任务为驱动，让学生在每一个项目化的工作流程中进行“仿真式”模拟训练，在“做中学、学中做”。第一步任务驱动-呈现建立业务关系的任务，让学生有明确的目标，第二步知识支撑-建立业务关系知识拓展（例如建立业务关系的途径等）、建立业务关系相关词汇和信函结构讲解；第三步项目入门示例-建立业务信例的讲解；第四步项目主导演练-学生采用小组合作的形式，在教师指导下从短语翻译到句子翻译再到函电仿写进行演练；第五步项目自主实践-学生综合利用拓展客户的知识，自主完成建立业务关系函电的写作；第六步点评总结-小组内互评，教师挑选优秀作品展示点评。
（3）加强“双师型”教师的培养。外贸函电是一门实践性、综合性很强的一门课程，教师在外贸函电教学中起到至关重要的作用。因此，我们应更加注重师资队伍建设，鼓励教师多参加外贸业务知识的培训和外贸业务员职业资格考试；学校应为教师提供更多机会到外贸企业顶岗实习，让教师熟悉真实的外贸业务操作，提升自己的业务水平，从而培养出更多优秀的“双师型”教师。
We had your enclosed drawings of 5 types of machines in your letter Feb. 2, . Would you please inform us by return of the price, discounts, terms of payment and the time when you can deliver them. If your quotations are suitable and the quality proves good, we’ll be pleased to invite your representative over for detailed discussion.
We get your name and address from your local Chamber of are an importer of plastic products and we would appreciate it if you would send us your catalogue in the new year.
根据广告询价
Seeing your ad in“Family Life” we become interested in your silver wares of court styles. Please quote us for the supply of the items listed on the enclosed query form and give your prices . Shanghai. It would be appreciated if you include your earliest delivery date, terms of payment, and discounts for regular purchases.
我们看过贵公司登在《家庭生活》杂志上的广告，对你们的宫廷银器颇感兴趣。
请贵方按随函附表所列产品提供“.上海”报价，最好包括最快交货日期、付款条件及所能提供的定期购货折价。
承使馆推荐询价
We learn from the our Embassy that you are producing for export hand-made shoes and gloves in natural leather. There is a steady demand here for high-class goods of this type, especially in unique designs. Will you please send us your catalog, export prices and terms of payment, together with any samples you would like to let us examine.
从我国大使馆获悉贵公司制造并出口天然皮革材料的鞋类及手套。
我国有对此类高级产品稳定需求的市场，特别需要样式新颖的产品。请惠送贵公司的产品目录、出口价格、付款条件及所能提供的样品为荷。
按样品询价
We have a large demand for the supply of 50,000 meters brown serge, whose sample is enclosed to show you the shade and quality we require. Please send your samples corresponding to our samples with the most reasonable price . Singapore if you can supply within three months from now.
本公司需要5万公尺棕色斜纹布的大量供货。现随函附送我方所需货物的样品，以示其色调及品质。
若贵公司能在3个月内供货，请送供货样品，并提供新加坡港.最合理的报价。
In your letter of December 3, 2000, we got your enclosed price list and catalogue, we found that one of your goods is to our satisfaction, so we are now post its picture back to you. Would you please inform us in detail its price, terms of payment and terms of shipment. We hope you would quote us the most reasonable price. As we have a large population here, if the goods are sold well, we are sure to place regular orders with you.
收到贵方2000年12月3日函及所附价目单和产品目录。我方看中其中的一种产品，现将其图片寄还。
请祥报该产品的价格、付款方式及装运条件。希望得到贵方最合理的报价。我国人口众多，如果销路好，我方一定会成为贵方的稳定订户。
商务英语函电是对外贸易领域人们借以沟通的书面工作语言, 以外贸知识为背景。以外贸语言为载体的电子书信。 商务英语函电是对外商务交流的主要途径之一。但在信息化高度发达的今天，该信件并不局限于纸质信件，也可以是电子邮件、传真或MSN。。它是函电发出者编码和接受者解码的过程。顺利编码和解码的过程就是利用函电交际的过程。商务英语函电最常用的内容包括：建立业务关系、询盘、发盘、回复、销售合同、包装、保险、赔偿、仲裁等。
敬启者；
我们从阿里巴巴得知贵公司的名称。
我们公司是一个专营纺织品的大规模的公司，在世界市场上享有良好的声誉。现在，我方公司将会每月为贵公司能提供新的设计。
我方公司将写信与贵公司建立直接的业务关系。
如果贵公司想要下订单，请告知，如按贵公司的有需要我们将很乐意求提供我们的.设计样本册，为了更好的准备货物如有现货订单，我方在收到你方订单之后三天之内装运。
我们期待你的回复。
敬上，
范文二：
Dear Sirs;
The Bbank of Cchina Shanghai Branch has informed us that your company is a large importer of textiles products. We have the pleasure of introducing ourselves to you ,our company is as a local
the largest textile manufactures in our area. Enclosed please find varies pictures of a variety of our quality textiles picture products.
Besides, we are desirous of the details of your requirement, so as to provide better service.
1 Your specialized in market/
2 Categories of your specialized products
We are looking forward to establishing long-term business relations.
Best regards
范文三：
March 7,
Dear sirs,
We have your name from Messrs. Smith Co.
Our company is a large leading cooperation specializing in textiles items. We have been engaged in this line for 20 years, ()and have business relations with many countries in Southeast Asia.
We are writing you to enter into direct business relations with you. We hope you can send us the latest product catalog and pricelist.
We are looking forward to your inquiry.
Yours Sincerely,
Jone Smith
Manager of Import Department
范文四：
Thank for your letter of March 7th, informing us of your interest in our product. We look forward to establishing positive business relationship with your corporation.
We are mainly dealing in the export of Chinese light industrial products. We are convinced that our joint business efforts will be to our mutual benefits.
As requested, a booklet including a general introduction of our latest product catalog together with our samples. Should you require any further information, please do not hesitate to let us know.
Yours faithfully,
说明价格调整原因
I enclose our new price list , which will come into effect ,from the end of this month. You will see that we have increased our prices on most models. We have ,however , refrained from doing so on some models of which we hold large stocks. We feel we should explain why we have increased our prices. We are paying % more for our raw materials than we were paying last year. Some of our subcontrac tors have raised their by as much as %. As you know , we take great pride in our machines and are jealous of the reputation for quality and dependability which we have achieved over the last years. We will not compromise that reputation because of rising costs. We hope, therefore decided to raise the price of some of our machines. We hope you will understand our position and look forward to your orders.
现谨附上本公司新价格表，新价格将于本月底生效。除了存货充裕的商品外，其余大部分货品均已调升价格。是次调整原因是原材料价格升幅上涨%□，一些承包商的价格调升到%。 过去年，本公司生产的机器品质优良性能可靠。今为确保产品质量，唯有稍为调整价格。上述情况，还望考虑。愿能与贵公司保持紧密合作。
回复感谢信
We greatly appreciate your letter describing the assistance you received in solving your air-conditioning problems. We are now in our fifty year of operation, and we receive many letters like your indicating a high level of customer satisfaction with our installation. We are pleased that our technical staff assisted you so capably. We would like you to know that it you need to contact us at any time in the future. Our engineers will be equally responsive to your request for assistance. If we can be of service to you again, please let us know. Thank you again for your very kind letter.
承蒙来信赞扬本公司提供的空调维修工程服务，欣喜不已。五年前开业至今，屡获客户来函嘉奖，本公司荣幸之至。欣悉贵公司识技术人员的服务，他日苛有任何需要，亦请与本公司联络，本公司定当提供优秀技师，竭诚效劳。在此谨再衷心感谢贵公司的赞赏，并请继续保持联络。
请客户征询其它公司
Thank you for your enquiry of May concerning silk blouses. We regret to say that we do not manufacture clothing to your own designs to the highest European standards: Swan Textiles corporation The industrial zone Shekou We supply the factor with all their silk materials, I enclose a swatch of our stock materials for your examination. Should you desire any of these samples made up into finished products , we can supply the swan factory with them. We hope that this will be of help to you and wish you every success in your business dealings.
谢谢月月日来函查询关于纡绸罩衫的事宜。 本公司只生产纡绸布料，供应纺织品批发商和制造厂家，并没有制造成衣，因而未能接受贵公司订货，谨致万分歉意然而，本公司乐意推荐本地一家生产优质男装的工厂，相信可按贵公司设计的款式制造符合欧洲最高标准的服装：蛇口工业区天鹅纺织品公司。 该厂的丝绸布料全由本公司供应，随函了什样本以供查阅，如贵公司认为适合，本公司乐意负责供应所需布料。愿上资料对贵公司有所帮助。 谨祝生意兴隆，事事顺达。
改善服务
Thank you for your letter of January. I apologize for the delivery problems you had with us last month. I have had a meeting with our production and shipping managers to work out a better system for handling your account .We know we made a mistake on your last order . Although we replaced it for you. we want to make sure it does not happen again. We have devised the enclosed checklist to use for each of your future order. It includes your firm's particular specifications, packing requirements and marking instructions. I believe can service your company better and help you operations run more smoothly with this safeguard. Please contact us if there are any additional points you would like us to include.
感谢月日来信。对上月贵公司更换所需货品，唯恐类似事件再发生，本公司生产运输和出口部经理已商议制订更有效方法处理贵公司事务，并为此特别设计清单。 随信奉上该清单，供贵公司今后订货之用。当中包括特殊规格包装要求和樗说明等栏目，相信此举有助本公司提供更佳服务，促进双方合作。如欲增设任何栏目于该清单上，恳求惠示。
拒绝客户的要求
Thank you for your enquity of are always pleased to hear from a valued regret to say that we cannot agree to your request for technical information regarding our software security fact is,that most of our competitors also keep such information private and sincerely hope that this does not inconvenience you in any there is any other way in which we can help. do not hesitte to contact us again.
月日信收悉，谨此致谢。 来信要求本公司提供有关软件保密系统的技术资料，但鉴于同行向来视该等资料为机密文件，本公司亦不便透露，尚祈见谅。我真诚地希望这样不会对贵公司造成不便。如需本公司协助其他事宜，欢迎随时赐顾垂询。 祝业务蒸蒸日上!
应付难办的客户
We have been doing business together for a long time and we value our relationship of late, we have not been able to provide the kind of service we both want. The problem is that your purchasing department is changing orders after they have been placed. This has led to confusion and frustration for both of our companies. In several instances. you have returned goods that were originally ordered. To solve the problem , I propose that on receipt of an order, our sales staff contact you to verify it. If you decide on any changes, we will amend the order and fax you a copy so that you can check it. I trust this system will cut down on delays and errors, and allow our operations to run smoothly.
承蒙多年惠顾，本公司感激万分。然近来合作出现问题，令服务水准未能符合对方要求，本公司为此提忧不已。 贵公司采部发出定单后，再三更改内容;更有甚者，屡次退回订购之货品，导致了双方公司工作中的混乱和困惑。为避免问题日趋严重，特此在接到定单后，由本公司销售人员与贵公司复核。若需作出改支，本公司把定单修改后电传副本，供贵公司查核。 盼望上述办法经受减少延误，促进双方业务发展。
祝贺新公司成立
It has just come to our attention that you have lately opened your new European headquarters in Brussels. Congratulations on your bold venture. As you know , our companies have had a long business association in the UK. We look forward to collaborating with you in your European venture. Please let us know if we can be of any assistance to you. We will be delighted to help. We wish you the very best of luck and a prosperous future
非正式的预约要求
Could we meet some time this month to discuss the hypermarket proposal? We want to make decision by the beginning of next month. We would very much like to hear your thoughts before we make any definite plans. Could you choose a venue for the meeting? I can fly to London any time, Perhaps you would prefer Lyon or Paris? I leave it to you to choose. I look forward to seeing you again.
您好!未知能否于本月会面，商谈有关特大自助市场的建议呢?我们准备于下月初作出最后决定。在未订下明确计划之前，希望能咨询的意见。敢问能否选定会面地点?在伦敦巴黎或里昂商谈都可以，悉随尊便。 期待与您见面。
物色代理商
Our company manufactures a range of printing presses that are used successfully by companies in over countries. A product specification brochure is enclosed. We are considering expanding our products to new markets and we would appreciate you assistance. In particular , we would like to identify the best agents who are currently serving the printing industryin your region. We are looking for organizations which conduct their business in a truly professional manner. They must be fully conversant with thetechnical side of the printing industry and have a comprehensive understanding of all the features of the lines they represent. We would be very grateful if you could take a few moments to send us the names of three or four organizations that match our shall then contact them to explore the possibility of establishing a mutually acceptable business relationship. Thank you very much for your time and consideration in this matter.
本公司生产的一系列印刷机，获二十多个国家的公司采用。随函附上产品规格说明书，谨供参考。 现为该产品开拓新市场，希望得知贵地区从事印刷工业的代理商资料。如蒙贵公司协助，将不胜感激。如能拨冗寄来数个符合上述要求代理商商号，则感激不尽。本公司将与其联系，研究能否建立互惠互利折业务关系。 右蒙惠告，不胜感荷!
欢迎新代理商
I would like to welcome you to our organization. We are very pleased to have you on our ream. I know that you will be equally proud of our products. Our European sales Representative, Antoine Gerin , will be in touch with you at regular intervals. Please feel to call him any time you have a problem, If I can regular intervals. Please feel free to call him any time you have a problem. If I can ever be of service, please call me. I am planning a trip to France next month, and I am looking forward to meeting you. In the meantime, the best of luck with our product line.
欢迎加入本公司成为我们的一分子。相信您也会以本公司的产品为荣。欧洲销售代理安东尼・格林会定期与联络，遇有问题可与他商讨。若有其他需要，欢迎向我提出。 下月我将赴法国一游，期望能与您会面。谨祝产品销量节节上升。
要求约见
Would you be interested in stocking a radical new departure in laptop computers? I would very much like to brief you on this great innovation. Could we make an appointment? The machine is the same size as most laptops but comes with some totally new features. The retail price will undercut its nearest competitor by at least %.I shall be in the UK from September to October. If you would like to know more, just fax or telex me.
贵公司有没有考虑配置最新型号的手提电脑?本公司诚意推介该崭新产品，盼能预约时间作一介绍。 该电脑体积和同类电脑相仿，但配备多项先进功能。其零售价较同类产品便宜%以上。本人将于月日至月日逗留英国。如蒙拨冗了解该产品资料，烦请函复。
拒绝约见
Thank you for your letter of July regarding your new laptop computer. I regret to say that we cannot agree to your request for an appointment. We currently have the sole agency for another computer company, Under the terms of the contract , We are barred from stocking any other company's products. The sole agency comes under review in six months' time . Contact us then and we may be able to consider your new product.
月日有关新型号手提电脑函收悉。 本公司暂未能安排会面，深感歉意。现时正为另一家电脑公司提任独家代理，根据合约条款，不得销售别家电脑公司的产品。该代理权将于六个月后期满。届时烦请再作联系，共商贵产品代理事宜。
同意约见
Thank you for your letter of September. I note that you will bein the UK during the whole of November. We are quite interested by the fashion knitwear illustrated in yourcatalogue. As a fashion Chain. We might consider having some of our own designs manufactured in China. Please let me know when you would like to call on us. The week beginning November would suit me best. I look forward to meeting you and discussing this matter.
感谢月日的来信。欣闻阁下将于月逗留伦敦一个月，望到时能拨冗相会。本公司对贵公司商品目录中的针织时装深感兴趣。现正研究设计款式，在中国制造后寄本公司时装连锁店发售。 如能于月日或其后数天抽空来访，当感激不尽。 期待与您会面，商讨有关事宜。
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