扫码手机访问
55
微信扫码分享
Dear John Smith,
Thanks for your below inquiry.
This is an automated response to acknowledge receipt of your e-mail. We assure you of aprompt response from a member of our experienced sales team.
During this time,you can also learn more about us via any of the channels below:(a)Visit our website for more information at .
Visit our Facebook Page (@xxx)
we thank you for your trust.
Best Regards,
Sales Team at xxx Company
Thanks for contacting [xxx Company]!
This automatic reply is just to let you know that we received your message and we'll get backto you with a response as quickly as possible. During working hours we do our best to reply asquick as we can, usually within a couple of and weekends may take us a little bitlonger.
lf you have a general question about our company and our product, you’re welcome tobrowse our FAQ page for walkthroughs of all of our answers to frequently asked questions.
[FAQ page link]
lf you have any additional information that you think will help us to assist you, please feelfree to reply to this email.
we will get in touch with you soon!
Best regards,
name
3、老客户发来新询价，但由于需要花费较多时间，无法当天给客户报价
Dear John,
Thanks for the new inquiry.
we are working on this inquiry now, and will get back to you as early as possible.
Sincerely,
4、给客户报错了价格/发送了错误信息
Hope this email meets you well?
l will like to draw your attention to an error made in the Quotation List l sent earlier. Pleasekindly note that the price for the [Product name] listed on the Quotation was noticed itafter l recalculated the cost.
On behalf of [xxx Company], l sincerely apologize for this mistake. We are deeply sorry forthe inconvenience we have caused have attached the corrected Quotation List to thisemail.
Please let me know when l can call you to further clarify this accept ourapologies once again.
Thank you.
5、客户提供了更加详细的产品规格，需要给客户重新报价
Thank you for the detailed information provided.
with the information you provided we've been able to update a more detailed Quotation Listfor your please find the updated Quotation List.
l'm aware the new price () is above our original estimated the time ofthe estimate, we didn't have all the specification details for your inquiry. This price is quotedincluding all the specification details you provided and it is the final price - you won't get a nastysurprise when we finally sign the contract!
We appreciate your feedback on the newly updated Quoation List, and if there are anyamendments to be made,please let us know.
we look forward to working with you!
6、涨价通知(1)
r' m just writing to inform you that starting next month,we’re increasing our price on[Product name]. The new price reflects our increased input on cost of raw material, quality ofservice and exchange rate depreciation.
This price increase is an unavoidable part of doing business, and we hope we can continue toserve your company long into the future. If you have any questions or need clarification, pleasedon’ t hesitate to contact me to discuss your project.
7、涨价通知(2)
Dear John Smith，
We are pleased to have been in business with you since the past 6 years, overcoming hurdlesand challenges together in unison. We have not raised the prices of our products in all theseyears despite the continuous rise in various expenses. With effect from [25th July], we shall haveto increase the prices by 5% on all our products.
we can no more avoid the growing expenses that go into the production of our has been an undeniable rise in prices of raw-materials that we use. Labour charges ofemployees have also soared up along with other expenses of transportation and importingsupplies from other countries. All these have led to constant lowering of company’ s benefits.
As you know well, we have never compromised the quality of our products even in thehardest of times. We endeavour to keep going with the agenda of excellent quality and for thatan increase in price is an apparent necessity.
Attached please find our new Price List. We look forward to your understanding in theprocess and hope to continue being in business with you in more years to come.
8、通过给客户提供折扣的方式催促客户下单
Thanks so much for being a loyal customer for all these years! To show our appreciation, weare pleased to offer you a discount on any new order before the end of claim thisdiscount, just send us your order before July 31 and we’ ll take 5% off when we send theProforma lnvoice. lt’ s our way of saying: Happy Second Quarter!
wishing you all the best.
9、新客户询价,要求提供报价单及产品图册
First of all, we would like to express our thanks for your interest in our [product name].
Regarding your inquiry, we are happy to provide you our brochure and our Wholesale pricelist. Please note that the brochure included all the information you asked items areattached at the end of this email.
In addition to the items above, we have also enclosed a catalog (presenting different types of[product] available) and our Logistics guideline of this product. We believe that this will be ofhelp to you.
We hope our response has satisfied your request. Should there be any question, please feelfree to contact us.
we look forward to hearing from you.
10、询盘报价邮件常用语句(句首)
11、询盘报价邮件常用语句(正文)
12、询盘报价邮件常用语句(句末)
Dear ___,
we have got your order of......
The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.
When the payment is finish, I can stock up the item and get it ready for shipping.
If any further questions, please feel free to contact with us.
Thanks
Best Regards
已付款订单的回复：
I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.
If you have any other questions, Please feel free let me know.
We are looking forward to getting your early reply.
客户投诉产品质量有问题
Dear customer,
I received the boots but I can't sell them because the Gucci bo_ was ripped up if you can't secure the packages better than that then you will not be hearing from me again!
Dear friend,
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me ne_t time. Thanks for your understanding.
订单完成
I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.
可以针对首次来信没有明确需求，联系信息不全的客户
Dear Mr. Amir,
Many thanks for your inquiry dated(of) ____ from .
In order to let us make more correct quotation accordingly, please kindly tell us the e_act model number you prefer after checking our website of .
Besides, to help us offer the best price, please also introduce your company as many details as you can. Such as your company foundation time, how many workers, major product lines, company website and last year's sales turnover if possible. More details better price.
Waiting for your early reply.
Amy
可以针对首次询盘比较明确，且联系信息较全的客户。
Dear Mr. Naresh,
So glad receiving your enquiry for our Barbies' collection from dated ___. Thanks a lot.
We are a leading manufacturer in children’s wear in China and our products have been e_ported to customers all over the world such as ____. The Barbies Collection is the most popular style in our factory, selling fast.
However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the e_act skirts and long pants.
Please do not hesitate to contact us if any question and we are waiting for your reply.
Hi there,
Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is USD10 shipping included.
If one 20# container （1500pieces）in one order, we can offer you the bulk price which is .
Here with enclosed the more model&price list for your reference.
谢谢询价，我们想和贵司保持长期合作关系，我认为最好的方法是订购一个样品单，里面已经涵盖了10美元的航运。
如果您能下一个20#集装箱的订单，我们可以给您提供美元/件的批量优惠价。
随函附上更多的型号和价目表供您参考。
I haven’t heard back from you, so I just want to make sure that you received my last email regarding discount price I offered for [product name]. I just really think you could benefit from this promotion event.
I’ve put together a few pieces of content to show you exactly how our product can help. Please take a look:
[link]
Please note that this offer can't last for long! If there’s anything else I can help you with, don’t be afraid to give me a call or send me an email. I’m available day and night!
Cheers!
Lily Lee
Write an inquiry letter to ask for more information concerning a product, service or other information about a product or service. These letters are often written in response to an advertisement that we have seen in the paper, a magazine, a commercial on television when we are interested in purchasing a product, but would like more information before making a decision. Inquiries are also written to ask for business contact information to develop new business. For further types of business letters use this guide to different types of business letters to refine your skills for specific business purposes such as making inquiries, adjusting claims, writing cover letters and more.
撰写询盘信用来咨询关于产品，服务或者其它同产品或服务相关的信息。这些信件经常是在在报纸、杂志和商业广告上看到自己感兴趣想要购买的产品之后而做出的反应，但我们希望在做决定前了解相关产品的更多信息。询盘信也可以用于寻求业务联系信息来发展新业务。用以下准则撰写不同类型的商业信件，为具体的商业目的来改善你的书写技巧。例如：询问信息，调整索赔，书写附函等等。
Remember to place your or your company's address at the top of the letter (or use your company's letterhead) followed by the address of the company you are writing to. The date can either be placed double spaced down or to the right.
记住把你的住址或者公司的地址写在信件的抬头(或者使用公司印有抬头的信笺)，紧随你要寄往的公司的地址的下面。写信日期既可以写在随后空两行下面或者写在右边。
Important Language to Remember
重要的语言表达
The Start: Dear Sir or Madam
开头：亲爱的先生/女生
To Whom It May Concern - (very formal as you do not know the person to whom you are writing)
敬启者(非常正式的表达，用于你不知道对方收件人的身份的时候)
Giving Reference: With reference to your advertisement (ad) in...
参考背景信息：关于贵公司在……上的广告……
Regarding your advertisement (ad) in ...
关于贵公司在……上的广告
Requesting a Catalog, Brochure, Etc.: After the reference, add a comma and continue - ... , would (Could) you please send me ...
需要目录，产品小册子等等：在写完参考背景信息后，加一个逗号，继续写……麻烦你们能发送给我……
Requesting Further Information: I would also like to know ...
询问更多信息：我想知道….
Could you tell me whether ...
你能告诉我是否……
Signature: Yours faithfully - (very formal as you do not know the person to whom you are writing)
签名：祝愿一切顺利(给不知姓名者的正式信件的结尾客套语)
An Example Letter
信函模板
Kenneth Beare
2520 Visita Avenue
Olympia, WA 98501
Jackson Brothers
3487 23rd Street
New York, NY 1
September 12, 2000
To Whom It May Concern:
With reference to your advertisement in yesterday's New York Times, could you please send me a copy of your latest catalog. I would also like to know if it is possible to makepurchases online.
Yours faithfully
(Signature)
Administrative Director
English Learners & Company
肯尼斯 贝尔
2520 Visita大道
奥林匹亚 华盛顿州98501
杰克森兄弟
3457 第23条街
纽约，纽约12009
209月12号
敬启者：
How are you today?
The cost of raw material continues to rise from the middle of October, and has increased by 10% till now. Besides, due to the latest released environmental protection policy by China government, the cost of spare parts and inland transportation have been rising sharply as well.
Our managing team has formally asked us to give notification to customers that our prices will go up on 11th November, but we will be able to keep the old prices if you place order before 11th November. We suggest you keep some inventory before the price rise, if you have plans to place order recently, please confirm your order as soon as possible.
For your reference, enclosed please find the newly updated Quotation list which is valid before next Friday (11th November). The prices are the same as before, we have only updated the packing information according to your recent orders.
Waiting for your message.
Lily
询盘一般分为两种：
1)一般询价：这种询价并不一定涉及到具体的交易，一般属于大致的了解。
2)具体询价：所谓具体询价实际上就是请求对方报盘(request for an offer)。也就是说，买方已准备购买某种商品，或已有现成买主，请卖方就这一商品报价。
Basic Expressions
1. Our buyers asked for your price list or catalogue.
我们的买主想索求你方价格单或目录。
2. Prices quoted should include insurance and freight to Vancouver. 所报价格需包括到温哥华的保险和运费。
3. I would like to have your lowest quotations . Vancouver. 希望您报成本加运费、保险费到温哥华的最低价格。
4. Will you please send us your catalogue together with a detailed offer?
请寄样品目录和详细报价。
5. We would appreciate your sending us the latest samples with their best prices.
请把贵公司的最新样品及最优惠的价格寄给我们，不胜感激。
6. Your ad in today’s China Daily interests us and we will be glad to receive samples with your prices.
对你们刊登在今天《中国日报》上的广告，我们很感兴趣。如能寄 来样品并附上价格，不胜欣慰。
7. Will you please inform us of the prices at which you can supply? 请告知我们贵方能供货的价格。
8. If your prices are reasonable, we may place a large order with you.
若贵方价格合理，我们可能向你们大量订货。
9. If your quality is good and the price is suitable for our market, we would consider signing a long-term contract with you.
若质量好且价格适合我方市场的话，我们愿考虑与你方签署一项长 期合同。
10. As there is a growing demand for this article, we have to ask you for a special discount.
鉴于我方市场对此货的需求日增，务请你们考虑给予特别折扣。
11. We would appreciate your letting us know what discount you can grant if we give you a long-term regular order.
若我方向你们长期订货，请告知能给予多少折扣，不甚感激。
12. Please quote your lowest price CIF Seattle for each of the follow- ing items, including our 5% commission.
请就下列每项货物向我方报成本加运费、保险费到西雅图的最低价 格，其中包括我们百分之五的佣金。
13. Please keep us informed of the latest quotation for the following items.
请告知我方下列货物的最低价格。
14. Mr. Smith is making an inquiry for green tea.
史密斯先生正在对绿茶进行询价。
15. Now that we have already made an inquiry on your articles, will you please make an offer before the end of this month?
既然我们已经对你们的产品进行了询价，请在月底前报价。
16. As a rule, we deliver all our orders within 3 months after receipt of the covering letters of credit.
一般来说，在收到相关信用证后三个月内我们就全部交货。
17. Please quote us your price for 100 units of Item 6 in your catalog.
请给我们提供你们产品目录册上100组6号产品的报价。
18. Those items are in the greatest demand in foreign markets.
那些产品在国外市场上的需求量很大。
19. Would you please quote me your prices for the goods?
你能报给我这些商品的价格吗?
20. We have quoted this price based on careful calculations.
这个报价是我们在精打细算的基础上得出来的。
Conversations
Dialogue 1
A: Good afternoon. I am Mr. Brown, the Import manager of Atlantic Industries Ltd, Sidney, Australia. This is my card.
B: Good afternoon, Mr. Brown. My name is Mrs. Anderson, manager of the sales department.
A: Nice to see you, Mrs. Anderson.
B: Nice to see you too, Mr. Brown. Won’t you sit down?
A: Thank you.
B: What would you like, tea or coffee?
A: I’d prefer coffee if you don’t mind.
B: Is it your first trip to the Fair, Mr. Brown?
A: No, it’s the fourth time.
-- 下午好!我是布朗先生，是澳大利亚悉尼大西洋工业有限公司进口部经理。这是我的名片。
-- 布朗先生，下午好!我是安德森女士，销售部的经理。
-- 见到你很高兴，安德森女士。
-- 布朗先生，我也很高兴见到你，请坐。
-- 谢谢。
-- 你愿喝茶还是咖啡?
-- 如不介意请来杯咖啡吧。
-- 布朗先生，这是您第一次参加博览会吗?
n 不，这是第四次了。
B: Good. Is there anything you find changed about the Fair?
A: Yes, a great deal. The business scope has been broadened, and there are more visitors than ever before.
B: Really, Mr. Brown? Did you find anything interesting?
A: Oh, yes. Quite a bit. But we are especially interested in your products.
B: We are glad to hear that. What items are you particularly inter - ested in?
A: Women’s dresses. They are fashionable and suit Australian women well, too. If they are of high quality and the prices are reasonable, we’ll purchase large quantities of them. Will you please quote us a price?
B: All right.
-- 太好了。您发现博览会有什么变化吗?
-- 对，变化很大。经营范围扩大了，而且客户也多了很多。
-- 布朗先生，真的吗?你有没有发现感兴趣的商品?
-- 是的，有很多。我们对你们的产品尤其感兴趣。
-- 听你这样说我们真高兴。您对什么产品尤其感兴趣呢?
-- 连衣裙。这些连衣裙的款式不仅时髦，而且很适合澳洲妇女穿着。 如果这些衣服质量好，价格合理，我们将大量订购。您能开个价吗?
-- 那好吧。
referring to your letter of 5 june, we very much regret that we are unable to make you an offer for the goods you demand. the reason is that the product you need has been out of stock. what’s more our manufacturers have declined orders because of shortage of raw materials.
we shall, however, file your inquiry and cable you our offers as soon as we have got supplies.
我方收到贵公司6月5日来函，但非常遗憾，我方无法对贵方所需产品报盘。其原因是，此货品在我处已经脱销。而且，由于原料短缺，生产厂家已经拒绝了我方订单。
我方已将贵方询函备案，一经有货，我方将以电报报盘。
外贸行业人员日常用语：询盘的提出
我们已向该公司提出询价( 询盘 )。
we addressed our inquiry to the firm.
对该公司的询价信, 我们已经回复。
we answered the inquiry received from the firm.
我公司已收到, 该公司关于这类商品的 询盘 。
we have an inquiry for the goods received from the firm.
我们已邀请客户对该商品提出询价。
we invited inquiries for the goods from the customers.
敬请将贵公司的进口商品目录寄来为荷。
will you please let us have a list of items that are imported by you.
如能得到贵方特殊的询价, 则甚为感谢。
we shall be glad to have your specific inquiry.
敬请惠寄报价单和样品可否? 请酌。
would you care to send us some samples with the quotations.
由于这一次订购是合同的组成部分, 请提供最好的条件。
please put us on your best terms, as this order forms part of a contract.
请告知以现金支付的优惠条款和折扣比例。
please state your best terms and discount for cash.
由于打折扣, 请告知最好的装货(船)条件。
please put us on your very best shipping terms as regards discount.
请告知该商品的价格和质量。
please let us have information as to the price and quality of the goods.
请对日本生产的合成纤维的制品, 如尼龙、维尼龙、莎纶等报最低价格。
please quote us your lowest price for sundry goods, including synthetic fiber good, including synthetic fiber goods, such as nylon, vinylon, and saran made in japan.
敬请告知该货以现金支付的最低价格。
kindly favour us with the lowest cash price for the goods.
敬请告知贵公司可供应的上等砂糖的数量和价格。
kindly let us know at what price you are able to deliver quantities of best refined sugar.
请报德克萨斯州产中等棉花50包、11月份交货的最低价格是多少?
at what lowest price can you quote for 50 bales middling texas cotton for november?
请报10英担、一级软木(瓶)塞的最低价格。
please quote us the lowest price for ten cwt. best cork.
请对上述产品报运至我方工厂交货的最低价格。
we shall be obliged by a quotation of your lowest price for the said goods free delivered at our works.
请贵方惠寄商品目录并报价、谢谢。
i shall be glad if you will send me your catalogue together with quotations.
请对该商品报最低价。
please quote us your lowest prices for the goods.
贵公司7月1日来函就该商品优惠条件的 询盘 敬悉。
we have received your letter of july 1, enquiring about the best terms of the goods.
如收到贵司对机械产品的询价, 我们将甚表谢意。
we shall be pleased to receive your enquiries for the machineries.
如能告知该商品的详细情况, 则不胜感谢。
we would appreciate receiving details regarding the commodities.
如您能告知该商品的现行价格, 将不胜感谢。
we would appreciate it if you will please let us know the ruling prices of the goods
下面是外贸中关于询盘的常用口语，希望能给外贸新手带来帮助。
Enquiries are dried up.
询盘正在绝迹。
They promised to transfer their future enquiries to Chinese Corporations.
他们答应将以后的询盘转给中国公司
We cannot take care of your enquiry at present.
我们现在无力顾及你方的询盘。
Your enquiry is too vague to enable us to reply you.
你们的询盘不明确，我们无法答复。
Now that we've already made an inquiry about your articles, will you please reply as soon as possible?
既然我们已经对你们产品询价，可否尽快给予答复?
China National Silk Corporation received the inquiry sheet sent by a British company.
中国丝绸公司收到了英国一家公司的询价单。
Thank you for your inquiry.
谢谢你们的询价。
Heavy enquiries witness target=_blank class=infotextkey>witness the quality of our products.
大量询盘证明我们产品质量过硬。
As soon as the price picks up, enquiries will revive.
一旦价格回升，询盘将恢复活跃。
Enquiries for carpets are getting more numerous.
对地毯的询盘日益增加。
Enquiries are so large that we can only than allot you 200 cases.
询盘如此之多，我们只能分给你们200箱货。
Enquiries are dwindling.
询盘正在减少。
Generally speaking, inquiries are made by the buyers.
询盘一般由买方发出。
Mr. Baker is sent to Beijing to make an inquiry at China National Textiles Corporation.
贝克先生来北京向中国纺织公司进行询价。
We regret that the goods you inquire about are not available.
很遗憾，你们所询的货物现在无货。
In the import and export business, we often make inquiries at foreign suppliers.
在进出口交易中，我们常向外商询价。
To make an inquiry about our oranges, a representative of the Japanese company paid us a visit.
为了对我们的橙子询价，那家日本公司的一名代表访问了我们。
Words and Phrases
inquire 询盘;询价;询购
specific inquiry 具体询盘
an occasional inquiry 偶尔询盘
to keep inquiry in mind 记住询盘
to inquire about 对...询价
to make an inquiry 发出询盘;向...询价
inquirer 询价者
enquiry 询盘
inquiry sheet 询价单
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