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Dear ___________,
You have asked me for my advice with regard to _______, and I will try to make some conductive suggestions here.
In my humble opinion, you would be wise to take the following actions: ____(建议的内容)
I hope you will find these proposals useful, and I would be ready to discuss this matter with you to further details.
Good Luck with your_______(祝愿)
Yours sincerely
Li Ming
商务英语信函参考模板
一、初次开场白：
It is my pleasure to write here for you.
二、回复开场白：
Further to our conversation earlier, .........
As discussed over the phone, .......
Thanks for you kind reply.
Thank you for your inquiry/email.
Thanks for your letter. It is my pleasure to receive your reply!
Thanks for your mail of ............
三、结尾：
We will noted and many thanks!
I hope everything with you is fine.
Many thanks for your support.
I hope you are well and in good health!
FYI: for your information
四、深盼贵公司及早回复
(1) We hope to receive your favors at early date.
(2) We hope to be favored with a reply with the least delay.
(3) We await good news with patience.
(4) We hope to receive a favorable reply per return mail.
(5) We await the favor of your early (prompt) reply.
(6) A prompt reply would greatly oblige us.
(7) We trust you will favor us with an early (prompt) reply.
(8) We trust that you will reply us immediately.
(9) We should be obliged by your early (prompt) reply.
(10) Will you please reply without delay what your wishes are in this matter?
(11) Will you kindly inform us immediately what you wish us to do?
(12) We request you to inform us of your decision by return of post.
(13) We are waiting (anxious to receive) your early reply.
(14) We should appreciate an early reply.
(15) We thank you for the courtesy to your early attention.
(16) We hope to receive your reply with the least possible delay.
(17) Kindly reply at your earliest convenience.
(18) Please send your reply by the earliest delivery.
(19) Please send your reply by messenger.
(20) Please reply immediately.
(21) Please favor us with your reply as early as possible.
(22) Please write to us by tonights mail, without fail.
(23) May we remind you that we are awaiting your early reply?
(24) May we request the favor of your early reply?
(25) A prompt reply would help us greatly.
(26) A prompt reply will greatly oblige us.
(27) Your prompt reply would be greatly appreciated.
(28) Your prompt attention to this matter would be greatly esteemed.
(29) We look forward to receiving your early reply.
(30) As the matter is urgent, an early reply will reply.
(31) We reply on receiving your reply by return of post.
Dear Sir or Madam,
I amwritingto1（咨询）Business Promotion for ourmanagers.
Isawyour2（广告）intheSouthMorningDailyonSaturday,October7,2016,and theBusinessPromotionTrainingCourse(Ref.:QC101)
（我想知道）if it is4（可能的）foryouto offera 3-month ,atthelatest,onMonday,November5,2016,foragroupof20.
Could you sendussome5（资料）about the teaching staffand the possible schedule
for this course?
I am6（期待）receiving your reply.
Yours faithfully, Carmen Au
商务英语信函常用句型
一、商业书信常用开头语
Opening Phrases & Sentences Generally Used In Business Letters
1. I will write you particulars in my next.
2. Particulars will be related in the following.
3. I will relate further details in the following.
4. I will inform you more fully in my next.
5. I will go (enter) into further details in my next.
二、如下列所记，如附件所述，等。
1. As stated below,
2. Annexed hereto,
3. Attached you will find...
4. As shown on the next page
5. As indicated overleaf(下页，背面)
6. As at foot hereof,
7. Sent with this,
8. As the drawings attached,
9. As shown in the enclosed documents,
10. As already mentioned,
11. As particularized on the attached sheet,
12. As detailed in the previous letter,
三、我们盼望于近日内接获回信，等。
1. We hope to receive your favour at an early date.
2. We hope to be favoured with a reply with the least delay.
3. We await a good news with patience.
4. We hope to receive a favourable reply per return mail.
5. We await the pleasure of receiving a favourable reply at an early date.
6. We await the favour of your early (prompt) reply.
7. A prompt reply would greatly oblige us.
8. We trust you will favour us with an early (prompt) reply.
9. We trust that you will reply us immediately.
10. We should be obliged by your early (prompt) reply.
11. Will your please reply without delay what your wishes are in this matter?
12. Will you kindly inform us immediately what you wish us to do.
13. We request you to inform us of your decision by return of post.
14. We are awaiting (anxious to receive) your early reply.
15. We thank you for the anticipated favour of your early reply.
16. We should appreciate an early reply.
17. We thank you in anticipation of your usual courteous prompt attention.
18. We thank you now for the courtesy of your early attention.
19. We hope to receive your reply with the least possible delay.
20. Kindly reply at your earliest convenience.
21. Please send your reply by the earliest delivery.
22. Please send your reply by messenger.
23. Please reply immediately.
24. Please favour us with your reply as early as possible.
25. Please write to us by tonight’s mail, without fail.
26. May we remind you that we are still awaiting your early reply.
27. May we request the favour of your early reply?
28. A prompt reply would help us greatly.
29. A prompt reply will greatly oblige us.
30. Your prompt reply would be greatly appreciated.
31. Your prompt attention to this matter would be greatly esteemed.
32. We look forward to receiving your early reply.
33. We thank you now for this anticipated courtesy.
34. As the matter is urgent, an early reply will oblige.
35. We reply on receiving your reply by return of post.
四、请原谅我的回信延迟……，等。
1. Please excuse my late reply to your very friendly letter of March 1.
2. I hope you will forgive me for not having written you for so long.
3. I hope you will excuse me for not having replied to you until today.
4. I humbly apologize you for my delay in answering to your kind letter of May 5.
5. I have to (must) apologize you for not answering your letter in time.
6. I must ask you to kindly accept our excuses, late as they are.
五、特此奉告等
To inform one of; To say; To state; To communicate; To advise one of;
To bring to one’s notice (knowledge); To lay before one;
To point out; To indicate; To mention; To apprise one of;
To announce; To remark; To call one’s attention to; To remind one of; etc.
1. We are pleased to inform you that
2. We have pleasure in informing you that
3. We have the pleasure to apprise you of
4. We have the honour to inform you that (of)
5. We take the liberty of announcing to you that
6. We have to inform you that (of)
7. We have to advise you of (that)
8. We wish to inform you that (of)
9. We think it advisable to inform you that (of)
10. We are pleased to have this opportunity of reminding you that (of)
11. We take the advantage of this opportunity to bring before your notice
12. Please allow us to call your attention to
13. Permit us to remind you that (of)
14. May we ask your attention to
15. We feel it our duty to inform you that (of)
商务英语索赔信函
have to ask for compensation of ￡6,000 to cover the loss incurred as result of the inferior quality of the goods.
我们不得不就货物劣质产生的损失索赔6,000美金
are compelled to claim on you to compensate us for the loss, $20,000, which we have sustained by the disqualified goods.
我们被迫向你索赔20,000美金，其与不合格品价值相等
are willing to accept the shipment only if you allow a 30% reduction in price.
只有你方降价20%，我们才愿接近这批货
hope you will settle this claim as soon as possible.
我们希望你方尽早解决索赔
for shortage must be made within 30 days after arrival of the goods.
短货索赔须在货到30日内执行
remit us the amount of claim at an early date.
请早日将索赔款汇给我们
examination, we have found that many of the sewing machines are severely damaged.
检查时，我们发现许多缝纫机严重受损
dispatch, within one week, the replacement of another five refrigerators with a price reduction of thirty percent of the total value of the five refrigerators.
请一周内发货，更换另外5台冰箱并就五台总金额降价30%
should be obliged if you would forward us a replacement for the machine as soon as possible.
若你方尽可能地更换机器，我们将不胜感激
insist that you should send perfect goods to replace the defective goods.
我们坚持你方发来优质产品来更换次品
Ⅰ. Learning Objectives
In this unit, you will learn:
l to understand the connotation of business English and business Englishwriting;
l to know the business writingprocess;
l to know the business writingprinciples;
l to get an overall comprehension of contemporary communicationtools;
l to master some effective business Englishexpressions.
Dear Mr. Sation
With reference to your letter dated 3rd May 2004, I am writing to apologies for the mistake we made.
The mistake was made because our computer broke down on 29 April. I can assure you we will send the cheque of $200 to you in two days. We will offer you 20% discount for you next stay.
Please accept our apologies for the inconvenience this error has caused you and we look forward to meeting you again.
Your sincerely
Dear sir,
Firstly, We’d like to apologize for the late reply due to the problem of our computer network. We have repaired the machine and mailed back to you. Do you receive it ? The repair charge is US$ 1500, and the receipt will be based on the US$1200 as you requested. After the confirmation, please transfer US$1500 repairing charge to the
following a/c : To show our sincerity, we are willing to reduce price of RS10000 to the lowest US $114,000 . Besides, regarding to the 3 items you request, we will mail to you by express .
Thank you for your cooperation and we wish you success in your business.
.: We are the SMT Machine manufacturer, and we only produce the new we do not carry on the sales of used machines, we are unable to provide you the related information.
参考译文：
您好：
您送修的机器已经修理完成且已寄回，不知您收到没?修理的费用是1500美元，发票开立如您所要求1200美元，如果确认无误， 请贵公司将修理费用1500美元汇至下列账户：
为了表示我们的感谢，我们会将S10000的.价格降至最低114,000美元。另外您要的三项东西，我们会用快递寄去给您。
谢谢您的合作，并祝事业昌隆!
.：敝公司是一家SMT的制造商，生产的都是全新的机器，并无经营旧机器的买卖，所以很抱歉，无法提供您所需求的信息
商务英语信函的写作
商务信函写作能力直接影响到买家对公司的评估,给客户的每一份信函、邮件或者传真,都代表着公司的形象,显示公司的水平和实力。同时,也可以用这种方式来评估和了解买家。商务信函写作决定了是否以专业的方式跟买家进行有效的沟通,在业务往来中占据着举足轻重的地位。因此商务信函的写作技巧是国际商务人员必须掌握的一门重要功课。
因此要符合上述交流的要求,并且树立起专业,以顾客为本和思维清晰的形象,要注意的一些问题如下。
一、读者
了解读者是成功的关键。无论任何交流(无论是文书的还是口头的交流)的首要原则即便是了解听众,一切都围绕着这一原则进行。
二、遣词
简单的词效果是最好的。阅读理解研究的结果显示,如果文章的难度稍稍低于人们通常的理解水平,那他们理解起来就会更快。在生意场上的人,无论是老板还是打工族都没有时间为了看懂生词而去。所以为了确保普通读者正确理解你的意思,尽量挑选短小精悍的简单词汇。这样也就减少了产生误解的可能。行话仍有用武之地。行话是在特定的团体或行业内使用的专业语言。如果给这样的团体写信,行话就能比平常的`语言更清晰更准确的解释某些概念,也有助于于技术人员读者建立起和谐友好的联系。
三、造句
句首、句尾的内容应该得到突出。人们在看电视情景喜剧时也是这样一个情形,他们一打开电视,因为熟悉剧情的发展看到中间就会开溜去看其他频道,然后再回来看结尾。因此别把重要信息埋没在长句的中间位置,这样可能会被人忽略漏看。商务应用文句子的平均长度为15 到18 个单词。这是使读者能够快速理解句意的最佳长度。如果超过18 个单词,读者看到这种句子要么会跳过中间的细节,要么就会错误的理解句意,因此长度应切成两到三个短句为宜。最佳的商务信函应该由长短不同地句子组成。太多长句会使人不知所措,太多短句则读起来像是小儿絮语,长短句交错的文章对读者最具吸引力。标点超过四处的句子令人难以卒读。句子因为太复杂而需要那么多的标点的话,读者是很难读懂的。把这样的长句断成两句或更多的短句,这样有助于有逻辑地清楚明白地表达观点。表达三个乃至更多观点时使用列表是最好的办法,标题式的列表可以帮助读者迅速掌握要点,而且也留有空白的间隔。
四、分段
信函、备忘录和报告的起始段落与结尾段落的长度不应超过三到四行。从心理学的角度上看,如果段落过长,就可能使读者不愿意花时间继续看下去。结尾段落也应该简短扼要,明白说明读者应该采取怎样的行动。意思表达的越清楚越准确,越有可能得到想要的效果,位于信函、备忘录或报告肢体部分的段落绝不应该超过8 行长。今天的读者已经不习惯长篇大论,他们会撇开中间的段落之看第一和最后一句。因此,为了保证读者不漏掉重要的信息,将段落长度控制在8 行以内是最好的。电子邮件中的起始和结尾应该只有2～3 行长,主题部分段落长度不应该超过5 行。凡事为读者着想起见,尽可能缩短段落。
五、外观
外观是非常重要的。大多数人并不关心文档的外观。然而一封信函,电子邮件或报告的外观如何,在很大程度上决定了收件方是否愿意拆开阅读。如果其书写潦草难懂,那对方可能就会忽略其内容或推迟到以后再阅读。选择合适的字体和字 号。字体应以适宜阅读为标准。现在有了word 软件,人们有机会使用多种大量不同的字体,但是如果同时使用多种字体,写出的东西就会获得“勒索信”一样的效果。字要慎重的选择,太小太大都不利于读者的阅读。绝不要整篇文档或电子邮件都用大写字母、粗体字或斜体字来写。有些人以为这样可以突出个人的风格或趣味,于是大部分甚至整篇文档都用大写字母、粗体字或斜体字来写。但是这些字体很难阅读,如果不加节制的滥用,反倒使它们丧失了正常的功用——即对某些单词或习语起到强调作用。只在其强调作用时用大写字母、粗体字或斜体字。
商务英语信函结尾例句参考
1. We hope to receive your favor at an early date.
2. We hope to be favored with a reply with the least delay.
3. We await good news with patience.
4. We hope to receive a favorable reply per return mail.
5. We await the pleasure of receiving a favorable reply at an early date.
6. We await the favor of your early (prompt) reply.
8. We trust you will favor us with an early (prompt) reply.
11. Will you please reply without delay what your wishes are in this matter?
12. Will you kindly inform us immediately what you wish us to do?
15. We thank you for the anticipated favor of your early reply.
24. Please favor us with your reply as early as possible.
25. Please write to us by tonights mail, without fail.
27. May we request the favor of your early reply?
Dear______,
I am writing to extend my sincere gratitude for _________ (感谢的原因). If it had not been for your assistance in ___________ (对方给你的具体帮助), I fear that I would have been_________(没有对方帮助时的后果).
Every one agrees that it was you who______________(给出细节).Again, I would like to express my warm thanks to you! Please accept my gratitude.
关于商务英语信函分类
1、建立贸易关系(Establishment of business relations)
2、询盘(一般的或具体的)(Enquiry (general and specific))
3、报盘(实盘或虚盘)( Offer (firm or without engagement))
4、贸易磋商(Business negotiations)
5、有关成交(Conclusion of business)
6、有关销售合同或销售确认书(Sales contract or confirmation);
7、有关购货合同或购货确认书(Purchase contract or confirmation).
8、促销信(Sales promotion)
9、订货和执行(Order and the fulfillment)
10、有关信用证(Letter of Credit)
11、催证(Urging the establishment of L/C);
12、改正(L/C amendment);
13、信用证展期(Extension of L/C).
14、有关装运(Shipment)
15、催运(Urging shipment);
16、装运通知(Shipping advice).
17、续订(Repeat order)
18、保险(Insurance)
19、索赔(Claim)
20、提出索赔(to lodge a claim);
21、理赔(to settle a claim).
22、其他形式,如:
23、寻找代理(Ask for an agent);
24、加工贸易(Processing trade);
25、补偿贸易(Compensation trade);
26、建立合资企业(Establishing a joint venture)
According to the statistics, 72% of the employees are content with their work. Whereas, it was
found that the female staff (75%) are more satisfied with their present job than the male staff(63%). In addition, the data showed that payment isn't relevant to happiness. 87% of younger people, aged 20-30, with lower payment expressed their approval. Meanwhile, 52% of the staff, aged 30-40, and 61%, aged 40-50, were more pessimistic. Most of them mentioned the reasons for their dissatisfaction; little chance to get promotion and a poor welfare system. In addition, a number of people suggested having a longer paid holiday to have more opportunity to be with their families and arranging more training courses to update their professionalskills.
调价通知函
关于XXXXXX设备调价通知
致尊敬的客户：
您好!衷心感谢您对XXXXX有限公司一直以来的信任!长久以来在您的关注与支持下，我司秉持品质第一，服务至上的精神，第一时间为您提供最优质、最新颖的产品，并赢得到了各商家的认可。
公司成立以来得到国内XXXXX行业品牌(XX、XX、XX) 的支持及认可，不断地推出优质的产品及完善售后服务，迎合市场的需求和适应时代的发展。在此期间，我司一直克服着制作过程中动力和人工费用上涨带来的不利因素，同时还承受着原材料上涨所带来的压力，但是我们的销售价格一直没有变动。我公司考虑到调整销售价格会对各经销商造成极大损失，所以在这近半年里我们一直在努力和配件厂商进行协调和^v^，但起效甚微，而且近年来全球物价不断和受到市场客观因素的影响，最终我们不得不接受价格上调的现实。 因此，为了应对价格竞争的压力，经公司研究决定：对XXXXX有限公司的XXXXX设备作出价格上调。鉴于此次价格调整对各经销商造成或多或少的不便，希望广大用户理解支持，公司也将一如既往以高质量的产品和优质的服务竭诚为您服务。
特此公告，谢谢!
XXXXX有限公司
20XX年XX月XX日
商务英语信函常用句式精选
你所有的报价为FOB?Vancouver，我想问的是能否有点折扣?
’t?it?possible?to?give?us?a?little?more?discount??
能否多给我们一些折扣?
如果你准备给我们一点优惠的话，我将会下10，000打的订单?
你会降些价吗，这样我们将会成交?
如果我让你看一下比你更低的.报价，你能终止那个价格交易吗?
如果这个订单是个实盘的话，你能降多少?
我们可以建议你能在报价上做些折扣吗?
如果我们下2，000打的订单，你能给我们一个特别的折扣吗?
如果我们的订单超过10，000公吨，你能否给我们一个6%的额外佣金?
我们希望我们购买6，000打时能给我们一些折扣?
effect shipment with the least possible delay upon receipt of the letter of credit in your favour established by us.
收到我方开具的以你方为受益人的信用证后，请尽可能减少延误发货
2. We hope that the goods will arrive in time for the new year rush.
我们希望新年急需的货物能及时送达
hope that you will make all necessary arrangements to deliver the goods on time.
我们希望你做出必要的`安排以使货物准时到达
you possibly make your delivery date not late than May? You see, June is the right season for the goods. If they arrive later than June, we will miss the selling season.
你能将交货期定在不迟于五月吗，你知道，六月正是该货的旺季，如果迟于六月，我们将错过销售季节
you effect shipment of the order in October?
你能确认在十月份将该订单的货发出吗
it possible for the goods to be landed at Dalian in early December?
12月初该批货在大连上岸是否可能
need the products in less than one month in order to get ready for the selling season.
我们需要货物不迟于一个月以为销售季节做准备
send us the shipment by train.
请通过火车发货给我们
ship the goods by the first available steamer early next month.
请下月初通过一流的汽船发货给我们
we are in urgent need of the goods, we would like you to ship them by air freight.
由于我们急需此货，我们要求空运
商务英语外贸信函例句20句
asked the factory to use stronger cartons and double straps.
我们要求厂家使用结实的纸箱和双带固定
see to it that each carton is properly sealed, with a fireproof lining inside.
请看清楚每箱用防火内衬材料来适当地密封
need these goods to be packed in special packing materials even though they may cost us more.
我们需要用特殊的材料包装货物，尽管它们会花费我们更多钞票
would like to have the screws packed in double gunny bags.
我们希望用麻袋包装螺丝
order to avoid any possible damage in transit, we would ask you to pack the goods in strong but small wooden cases.
为了避免运输中任何受损的可能，我们要求你们用坚固而小巧的木箱包装货物
refer special cartons of 30cm*60cm with two or three dozen to each carton because it’s convenient and easy to handle.
我们要求用30cm*60cm的特别纸箱，每箱两打或三打，因为这样便于搬运
’d better pack them in cartons of 10kg each instead of wooden cases of 6 kg.
你们最好用每10kg公斤一箱的纸箱取代每6 kg公斤一箱的`木箱包装它们
you know , paint is a highly inflammable commodity , and extra precautions are necessary. We should like you to have the goods packed in strong metal cartons, each containing 40 tins.
你知道，油画是一种易燃商品，特别谨慎很有必要。我们要求你用坚固的金属箱包装，每箱装40幅
your normal packing still ten dozen per carton?
你们的正常包装仍是每箱10打吗
hope that the beer is packed six bottles in a box which should be beautiful, durable and easy to carry.
我们希望啤酒6瓶一箱，这样会美观、耐用并易于搬运
11. The packing must be able to withstand rough handling.
包装必须经受住野蛮搬运
packing, please take into account that the boxes must be able to withstand rough handing and transport over very bad roads.
包装时请考虑到盒子必须经受的住野蛮搬运以及崎岖道路的运输
give special attention to the packing, or the good could be damaged in transit.
请特别注意包装，否则货物在运输过程中会被损坏
care must be given to packing, as any damage in transit would cause us heavy losses.
倍加关注包装，因为运输中任何的损坏将会导致我们严重损失
ship the goods in strong packing to ensure good condition on arrival.
请用坚固的包装运输以确保安全抵达
packing must be in line with local market preference.
包装必须与当地市场偏好相吻合
large number of the bed spreads we ordered from you last year were found soiled when they reached us . I hope you will take necessary precautions in packing this consignment.
去年向你订购的大量床垫到达我们时被发现玷污，我希望你们对包装要特别预防
packing must be seaworthy and can stand rough handling during transit.
你们的包装必须适合海运且在运输途中经得起野蛮搬运
hope that the goods should be packed in a manner which ensures their safe arrival at the destination and facilitates their handling in transit.
我们希望这批货包装的风格要确保货物安全抵达目的地且在运输中便于搬运
wooden cases used to pack the goods should be securely strapped.
包装货物用的木箱要用包装带加固
dear sirs, it is our pleasure to invite your staff to come to japan for attending our business meeting which is going to be held from june 26th , XX until july 6th, XX. the invited person is: mr. name: mr. eldridge eric nicolas department: machinery & electronic position: senior section manager considering his attendance is really important for us, hence your kind cooperation in preparing business visa for the above person that enable his to have visit japan is highly appreciated. sincerely yours, kunihiro yamauchi group leader global human resources group
toyota tsusho marunouchi bldg, 8-1, marunouchi 3-chome, chiyoda-ku, t okyo 100-8320, japan tel. +81-3-5288-21 1 / f +81-3-5288-9100 url. 1 ax. human resources & general affairs department
Dear Mr/Ms,
I represent the W/P Electronics Company in Dallas, and will be in Kunming from next Monday to Friday, (October 5-9). I should like to call on you to discuss our new monitor. Would 0930 hours on Tuesday, October 6 be convenient?
I shall be in Beijing, at the Great Wall Hotel, from Tuesday, September 29, until Sunday, October 4, where a message will reach me. If the day is not convenient, will you please suggest another.
Yours faithfully
尊敬的先生/小姐
我是达拉斯W/P电子公司的代表,将于下周一到周五(10月5-9日)住留昆明。我乐于请您商讨我们新的`显示器。星期二即10月6日上午09:30是否方便?
从周二,即9月29日,我将住在北京的长城宾馆,直到周六,即10月4日,在那会有通知给我。如商讨日期不方便,请另外建议。
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